Titles Specialist

Job Summary:

The Title Specialist is responsible for processing and verifying titles for vehicle files and completing day-to-day office tasks. The specialist must work closely with our clients to provide a “CarBrain experience,” providing support and guidance throughout the process.

Duties/Responsibilities:

·        Identify and analyze vehicle title ownership documents within company and state guidelines.

·        Check titles for errors and provide alternative correction forms to amend errors.

·        Communicate with sellers via call, email, and text daily to handle title issues post and pre-sale.

·        Create lien holder payoff packets as needed.

·        Check for accuracy in system files prior to dispatching vehicle to towing partners.

·        Communicate with clients and towing partners regarding pickup/release delays.

·        Assist clients with scheduling their vehicle pickup.

·        Handle daily incoming and outgoing mail.

·        Other tasks as assigned.

Required Language(s) and Skills/Abilities:

·        Extremely detailed oriented.

·        Excellent verbal and written communication skills.

·        Excellent organizational skills and attention to detail.

·        Strong analytical and problem-solving skills.

·        Proficient with Microsoft Office Suite or related software.

·        Ability to work independently in a fast-paced work environment.

·        Fluent in English and Spanish.

Education and Experience:

• Must have a thorough understanding of national guidelines and local state regulations for vehicle titles.
• High School Diploma or equivalent.
• Minimum 1 year of experience as a Vehicle Title Clerk.
• Customer Service/Sales experience is a plus.
• Salvage title experience is preferred.