About this PositionAgency Specialist – Tampa, FLJob Description We currently have a great opportunity for a strong Agency Specialist – Title Clerk at one of our agencies. This location offers a great working environment, great pay, vacation, life insurance paid by company, 401k with a match. We will train the right candidates. Relatable experience is a plus, such as:Loan ProcessorClaims ProcessorMortgage Loan ProcessorBank TellerInsurance AgentCredit Union ClerkKnowledge of transactions / paperwork processingQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.General Abilities:Strong communication skills, both verbal and written.Excellent interpersonal skills and ability to remain calm and courteous under pressure.Attention to detail and ability to accurately record information.Basic computer proficiency, including familiarity with relevant software applications.Ability to work independently and as part of a team.Flexibility to adapt to changing priorities and work schedules.Duties and ResponsibilitiesProvides direct customer service.Provides telephone and/or email customer service.Completes Motor Vehicle forms and title documents.Keeps office and paperwork organized.Stops, starts, and returns to interrupted tasks.Scans and files documents.Maintains inventory control.Prepares transactions for Motor Vehicle Run.Reviews and corrects completed transactions.Checks through completed transactions and/or pending transaction files and contacts clients as reminder.Researches, verifies and processes documents for titles and registrations on vehicles, boats and recreational vehicles.Processes handicap permits.Maintains a positive, empathetic, and professional attitude toward customers at all times.Interacts with the general public on a daily basis.Responds promptly and politely to customer inquiries.Acknowledges and resolves customer issues.Language AbilityAbility to read and comprehend simple instructions, short correspondence, and memos; Ability to write simple correspondence; Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.Math AbilityAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Reasoning AbilityAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Education / ExperienceHigh school diploma or general education degree (GED); and equivalent combination of education and experience.Certificates and LicensesAbility to pass criminal background check.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, use hands, reach with hands and arms, and talk or hear. The employee is occasionally required to walk, sit, climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.Benefit ConditionsBenefits waiting period after 30 days; the 1st day of the next month would apply.Only full‑time employees are eligible for benefits.Benefits401(k) with matchingDental insuranceEmployee assistance programHealth insuranceLife insurancePaid time offRetirement planVision insuranceSchedule8‑hour shiftFull Time – Day shiftMonday to Friday with alternate SaturdaysExperience RequirementsTag Agency – 3 years (Preferred)Title processing – 3 years (Preferred)Data entry – 4 years (Preferred)Document management – 4 years (Preferred)Ability to commute to the locationPayHourly pay will be based on experience and knowledge.Salary Information$17 – $20 per hour.#J-18808-Ljbffr