Communication Skills, Continuous Improvement, Corrective Action, Data Analysis, Detail Oriented, Distribution Services, Logistics, Operational Audit, Operations Management, Operations Planning, Performance Metrics, Process Improvement, Quality Control Methodology, Quality Management, Quality Monitoring, Reporting Skills, Six Sigma, Standard Operating Procedures (SOP), Supply Chain, Time Tracking, Warehousing
Team Overview
TikTok Shop's Supply Chain & Logistics' mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.
Responsibilities:
- Formulate and promote Standard Operating Procedures (SOPs) for all distribution center phases (Inbound, Sorting, Outbound) to ensure consistent execution across all Service Centers (SCs) nationwide.
- Conduct real-time monitoring of core KPIs-including sorting accuracy, lead-time fulfillment, and parcel damage rates-to identify anomalies and drive continuous improvement.
- Perform regular on-site quality audits; generate improvement reports addressing non-compliant operations and track the implementation of corrective actions to ensure a closed-loop process.
- Utilize data analysis to identify operational bottlenecks and develop actionable solutions for quality enhancement. Minimum Qualifications:
- 3+ years of experience in quality management within the logistics or warehousing industry.
- Proficiency in quality control methodologies (e.g., PDCA, Six Sigma) with a keen eye for detail.
- Strong cross-departmental communication skills with the ability to effectively influence operations teams to implement rectifications.