Analysis Skills, Communication Skills, Cross-Functional, Customer Experience, Data Analysis, Data Science, Economics, Ecosystems, Marketing, Onboarding, Operational Strategy, Performance Analysis, Performance Management, Scalable System Development, Strategic Planning, Trend Analysis, eCommerce
LOCATION
Seattle, WA
POSTED
30+ days ago
About the Team
The global eCommerce US operation team aims to deliver high quality products together with a unique customer experience via TikTok. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.
Responsibilities:
Develop and implement strategies to support merchant onboarding, growth, and long-term success on TikTok Shop.
Identify opportunities and operational challenges within the merchant ecosystem, and design structured initiatives to improve merchant performance and platform supply.
Partner closely with industry teams, operations teams, and product teams to translate strategic initiatives into scalable programs that can be effectively implemented by frontline teams.
Leverage product capabilities and platform tools to build scalable solutions that improve merchant enablement and operational efficiency.
Analyze merchant performance data and ecosystem trends to identify growth opportunities and continuously refine merchant strategies.
Led cross-functional projects to implement merchant growth initiatives and ensure alignment across stakeholders.
Minimum Qualifications:
Bachelor's degree in Business, Economics, Marketing, Data Science, or a related field.
5+ years of experience in e-commerce strategy, marketplace operations, merchant operations, or related fields.
Experience collaborating with cross-functional teams such as operations, product, or merchant success teams.
Strong analytical skills and the ability to use data to identify business opportunities and inform strategy development.
Preferred Qualifications:
Experience working with marketplace platforms, merchant ecosystems, or e-commerce growth initiatives.
Demonstrated ability to design and implement scalable operational or product solutions.
Strong communication and stakeholder management skills, with the ability to influence and align cross-functional teams.
Highly proactive with strong ownership, and able to thrive in a fast-paced and evolving environment.