TikTok Shop - Last Mile Solution Manager

Team Overview The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.

We are looking for a highly analytical and operationally strong Last Mile Solutions Manager to support our rapidly growing e-commerce platform. This role focuses on building and optimizing last-mile delivery solutions for high-volume parcel shipments across multiple markets. The ideal candidate has strong experience in e-commerce logistics, works well in a fast-paced environment, and understands how to integrate carriers, delivery partners, and tech-driven routing to create a seamless consumer experience.

This role requires a blend of operational expertise, vendor management, data analysis, and project execution to ensure fast, reliable, and cost-effective delivery for merchants, creators, and end customers.

Key Responsibilities

1. Cross-Functional Collaboration & Network Planning

   • Collaborate closely with Fulfillment Center, Middle Mile (MM), Sortation Center (SC), and Last Mile (LM) teams to align operational plans and ensure seamless end-to-end execution.
   • Support carrier onboarding by defining routing entry criteria and integration requirements.
   • Partner with Strategy, Business Analytics, and Operations teams on volume forecasting, network capacity planning, and delivery performance targets.
   • Support product launches, and peak events by proactively planning delivery capacity.
   • Coordinate with merchant operations, fulfillment centers, customer service, product, and engineering teams to continuously improve operational processes and customer experience.
   • Support Collect by TikTok(CBT) logistics initiatives and related operational projects to ensure successful implementation and execution.

2. Last-Mile Operations & Network Optimization

   • Develop and manage scalable last-mile delivery solutions for a high-growth e-commerce platform.
   • Optimize routing, zone coverage, and service models to achieve faster and more reliable delivery.
   • Lead continuous improvement initiatives to reduce delivery lead time and cost per package.
   • Monitor daily delivery performance, capacity, and exceptions across carrier partners.

3. Performance Analytics & Continuous Improvement

   • Build and analyze dashboards for on-time delivery, first-attempt delivery success, cost per order, and exception trends.
   • Identify operational bottlenecks and recommend data-driven solutions.
   • Collaborate with product, data, and engineering teams to enhance routing logic, operational systems, and network optimization tools.

4. Other intuitive projects assigned Minimum Qualifications

   • Bachelor's degree in Supply Chain, Logistics, Business, Data Analytics, or related field.
   • 3+ years of experience in e-commerce logistics, parcel delivery, last-mile operations, or platform fulfillment.
   • Strong understanding of parcel networks, delivery SLAs, and carrier performance management.
   • Advanced Excel/Sheets skills; experience with data dashboards (Tableau, Power BI, Looker); Ability to manage multiple projects in a fast-paced, high-growth environment.
   • Strong communication and negotiation skills with internal teams and external carriers.

Preferred Qualifications

• Experience in e-commerce platforms (TikTok Shop, Amazon, Shopify, Temu, Shein, etc.).
• Familiarity with OMS/TMS systems, routing tech, or delivery optimization tools.
• SQL or data analytics skills.
• Experience designing new logistics programs (same-day, next-day, regional carrier onboarding, etc.).