Analysis Skills, Business Intelligence Software, Continuous Improvement, Customer Experience, Data Analysis, Logistics, Operations, Order/Customer Fulfillment, Process Improvement, Production Systems, Python Programming/Scripting Language, Quality Management, Quality Monitoring, Risk Analysis, Root Cause Analysis, SQL (Structured Query Language), Service Level Agreement (SLA), Standard Operating Procedures (SOP), Standup Meetings, Supply Chain, Third-Party Logistics (3PL), Warehousing, eCommerce
Team Overview
TikTok Shop's Supply Chain & Logistics' mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.
Responsibilities:
- Build and optimize an hourly-level monitoring system for 3PL production performance, enabling real-time visibility of operational progress and rapid identification of risks and bottlenecks across FCs.
- Develop data-driven quality monitoring frameworks (e.g., Missing, Damage, Wrong orders), perform root cause analysis, and drive continuous improvement to enhance customer experience.
- Leverage historical data to identify network-level risks and develop readiness plans for peak seasons (e.g., BFCM), ensuring SLA achievement.
- Participate in SOP design for new processes and system launches, ensuring alignment with operational capabilities across FCs.
- Support the development of the Control Tower system by designing proactive alert mechanisms across capacity, quality, and SLA dimensions.
- Provide daily/weekly reporting and data insights for regional operations, including daily standups and exception reporting. Minimum Qualifications:
- 3+ years of experience in warehouse operations or e-commerce fulfillment (3PL preferred)
- Bachelor's degree or above
- Strong data analysis skills (SQL, Python), with experience in BI tools
- Familiar with WMS systems and warehouse workflows
Preferred Qualifications:
- Experience in e-commerce fulfillment or warehouse management
- Master's degree