Audiovisual, CPU (Central Processing Unit), Cable Software, Computer Hardware, Computer Software, Customer Support/Service, Desktop PC, Driver's License, Help Desk, High School Diploma, IP (Internet Protocol), Identify Issues, Information Technology & Information Systems, Management of Information Systems/Technology (MIS), Multilingual, Network Administration/Management, Network Configuration Management, Network Support, Network Systems, Operating Systems, Printers, Problem Solving Skills, Project Tracking, Project/Program Management, Regulations, Software Administration, Software Installation, Systems Reliability, Technical Research, Telephony, Voice Mail
Tier II Support Technician JobID: 925
Position Type:
Support 12-Month
Date Posted:
5/12/2026
Location:
Client Service Center
Additional Information: Show/Hide
Status: Full-Time / Non-Exempt
Shift: Days
Position Description:
Ensure availability and reliability of operating systems, applications and hardware for the students and staff of Tulsa Tech by diagnosing computer software, hardware, network and physical networks; repairing or replacing components as is appropriate.
Essential Functions:
- Provide support of the operating system, productivity suite, and various applications; research software problems and install new components as required.
- Research, troubleshoot and resolve onsite or remotely, hardware and software problems involving monitors, CPUs, input devices; including installation of new computers.
- Provide Level One network support by installing, maintaining, and troubleshooting network printers; deploying network applications to desktop computers, and troubleshooting the use of other network resources, such as internet and network issues on client computers.
- Provide Level One telephony support by troubleshooting IP based phones, basic user inquiries and customer concerns.
- Provide Audio/Video (A/V) support by installing, maintaining, and troubleshooting all aspects of A/V components and equipment.
- Answer the user's helpdesk phone, voicemail and e-mail; investigating issues and problems, providing resolution and assistance for users; constantly striving to improve customer service
- Oversee installation projects for computers and printers; including the yearly replacement cycle of computers.
- Research new technology applications and recommend improvements for issues that affect the District's network and systems.
- Provide onsite resolution for minor repair problems with printers, printer components, cables, and printer software.
- Provide basic end-user training for various productivity suite and district standard applications.
- Perform application delivery via the district's networked software deployment system (SMS).
- Manage projects assigned; both internal to department and external involving TTC infrastructure; provide project updates, and reports to stakeholders.
- Perform tasks and duties relevant to any of various roles or responsibilities assigned by supervision and determined by management to be appropriate for this position; comply with all policy, procedure, regulation and other communicated requirements as may be in effect for the workgroup or worksite.
Job Requirements:
- This position requires a minimum of two years related experience with substantial knowledge of information technology, networks, and operating systems
- State issued driver's license.
- Bilingual is a plus
Education:
Bachelors Degree in MIS, CIS or, High School diploma and equivalent work experience
Salary Schedule:
Information Technology
Hiring Range:
$48,250 to $53,659 annually dependent on experience and education, plus additional $9,600 compensation for salary-in-lieu of dependent benefit coverage.
Benefits:
Employee Health, Dental, Vision, Life, Disability, Sick Leave, Vacation, Personal Leave, Pension Plan, 457 Savings Plan, and 25 paid holidays
Closing Date:
For maximum consideration, receipt of application material is May 19th. However, the position will remain open until filled.
Note: Tulsa Tech is an Equal Opportunity Employer