Communication Skills, Continuous Improvement, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Documentation, ERP (Enterprise Resource Planning), Logistics, Multiplatform/Cross-Platform, Order Management, Order Processing, Problem Solving Skills, Quality Metrics, Time Management
LOCATION
Broomfield, CO
POSTED
2 days ago
The Customer Service Specialist provides exceptional support by managing inquiries, orders, returns, warranty claims, and logistics issues across multiple platforms.
Serves as the main contact for customer interactions, ensuring timely, accurate responses and resolving complex issues with professionalism.
Processes orders, verifies details, and updates customers and internal teams on status and discrepancies.
Handles returns, warranty claims, and escalates unresolved problems while collaborating with various departments.
Maintains detailed documentation, adheres to quality standards, and supports continuous improvement initiatives.
Requires strong communication, organization, problem-solving skills, proficiency in ERP/CRM systems, and 2-5 years of relevant customer support experience.
Offers a competitive salary, bonus eligibility, and comprehensive benefits, with application deadline on 06/06/26.