Tier 1 Support Technician

CyberlinkASP is looking for a Technical Support Specialist to join our team in our Dallas office. This person will provide technical guidance and support to our business and customers. This will be a in office role with a salary range of 40K-50K per year

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.  

Responsibilities: 

• Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome. 

Requirements:

• Bachelor's degree in Computer Science (or the equivalent) is required
• Up to Four years of related technical support experience
• Technically savvy with strong time management skills
• Experience troubleshooting issues and achieving solutions
• The ability to explain to a non-technical person in a way they will understand

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