Ticketing Operations Manager

Ticketing Operations Manager

LOVB Nebraska is seeking a highly organized and detail-oriented Ticketing Operations Manager to oversee all ticketing systems, processes, and operational execution. This role is responsible for managing ticketing systems, inventory, event builds, reporting, CRM administration, and event-day ticket operations while ensuring a seamless experience for fans and internal stakeholders. Working closely with the Director of Ticket Sales and cross-functional departments, this individual will help build and optimize the operational foundation of the ticketing department in a startup environment. The Ticket Operations Manager will play a key role in ticketing analytics and reporting, transforming data into actionable insights that support strategic decision-making, maximize revenue opportunities, and support the overall growth of LOVB Nebraska.

Essential Duties and Responsibilities

Ticketing Operations

• Manage all ticketing systems, including Ticketmaster Archtics, CRM platforms, and other ticketing technologies.
• Build, configure, and maintain all ticketed events, ensuring accuracy across pricing, inventory, seating manifests, holds, and ticket offers.
• Oversee ticket inventory management, including scaling, seat allocations, ticket distribution, internal inventory holds.
• Support ticket on-sales, promotional offers, discounts, presales, and special ticket packages.
• Maintain system integrity by ensuring ticketing configurations, pricing structures, and customer data remain accurate and up to date.
• Develop, document, and continuously improve ticketing policies, procedures, and operational best practices.

Reporting & Analytics

• Generate and distribute daily, weekly, event-based, and season-long sales, revenue, attendance, and pacing reports.
• Analyze ticket sales performance, purchasing trends, attendance patterns, and customer behavior to identify opportunities for growth.
• Provide actionable insights and recommendations to ticketing, marketing, partnerships, finance, and executive leadership.
• Support forecasting, budgeting, and strategic planning through accurate reporting and data analysis.
• Lead CRM data management and reporting initiatives to improve customer segmentation, retention, and fan engagement strategies.

Event Operations

• Serve as the primary operational lead for ticketing on event days, ensuring smooth execution of all ticketing functions.
• Coordinate with venue personnel, league representatives, and third-party partners to ensure operational readiness.
• Support box office operations, ticket fulfillment, credential distribution, customer service, and issue resolution during events.
• Ensure all ticketing operations comply with league policies, venue requirements, and organizational standards.

Cross-Functional Collaboration

• Partner with marketing, partnerships, finance, operations, and leadership to support organizational initiatives through ticketing data and operational expertise.
• Collaborate on promotional campaigns, sponsor ticket fulfillment, hospitality programs, and fan engagement initiatives.
• Support the implementation and optimization of CRM strategies to enhance customer communication and long-term fan development.

Required Skills and Abilities

• Strong technical knowledge of ticketing systems and CRM platforms.
• Exceptional attention to detail and accuracy in data management.
• Highly organized with the ability to manage multiple projects simultaneously.
• Problem-solving mindset with the ability to troubleshoot system and operational issues.
• Strong communication skills and the ability to collaborate across departments.
• Ability to adapt quickly in a fast-paced, evolving environment.
• High level of professionalism and discretion when handling confidential information.
• Proficiency with spreadsheet and reporting tools, including Microsoft Excel and Google Sheets.

Education and Experience

• Bachelor's degree required.
• 3+ years of experience in ticketing operations, box office management, or a related field.
• Experience with Ticketmaster Archtics required.
• Experience supporting live events or sports organizations preferred.

Why This Role

Join LOVB Nebraska during an exciting period of growth and help build the operational foundation of one of the fastest-growing professional sports leagues in the country. As Ticket Operations Manager, you'll play a critical role in creating exceptional fan experiences while supporting ticket sales, operational excellence, and organizational growth. This is a unique opportunity to make an immediate impact within an innovative and collaborative startup environment.

Additional Information

• Primary work location is LOVB Nebraska headquarters in Omaha, NE.
• Attendance at all home matches and select league events is required.
• Ability to work evenings, weekends, and holidays based on the event schedule.
• Occasional travel may be required.