Third-Party Logistics (3PL) Onsite Manager

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understandthat the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: Third-Party Logistics (3PL) Onsite Manager

Location: Columbus, OH

Job Summary

The 3PL Onsite Manager ensures that inventory is accurately maintained and distributed in a compliant, timely, and efficient manner. Primary areas of focus are on monitoring, reporting and enhancing performance through key operational metrics and face-to-face supplier relationship management. Stationed onsite at the supplier's warehouse, the role will be actively engaged with the warehouse staff to drive continuous improvement across distribution activities including but not limited to dock-to-stock, inventory accuracy, order accuracy, and OTIF. The 3PL Onsite Manager will collaborate with Supply Chain team members to identify opportunities and provide lasting improvements for all the supplier's processes. This role ensures that the day-to-day execution aligns with the needs of our customers, internal stakeholders, and our broader distribution strategy.

Key Responsibilities

• Act as the primary Distribution liaison to the consumer 3PL partners, ensuring customer requirements are clearly understood and consistently met.
• Daily monitoring of 3PL systems and reporting, as well as close communication with the 3PL to ensure high-level performance and customer satisfaction are maintained; Ability to identify potential service disruptions and triage / escalate as appropriate.
• Responsible for regular business review meetings with the 3PL to ensure alignment of service expectations and performance to SLA - identifying gaps and opportunities for improvement
• Understands different and complex customer requirements; labeling, picking, lot number control and product dating requirements. Designing new processes and aligning existing processes to satisfy such needs
• Manages the contractual relationship between our company and our warehouse partners for consumer goods, as well as samples. Includes warehouse costs related to network, contract negotiations with suppliers and associated contracts and volume commitments. Responsible for monthly cost follow-ups to stakeholders and providing trends to leadership, as well as identifying savings.
• Able to project out capacity utilization and distribution needs using business plans and growth targets.
• Ability to successfully present business cases for process and system needs, enhancements and upgrades, to all levels of management with clearly documented benefits, risks, and resource requirements, to ensure smooth functioning of critical tasks.
• Drive continuous improvement through ongoing process review, engagement and partnering with stakeholders to establish best practices that reduce cost of operation, improve service level, capacity, productivity, and quality.
• Responsible for inventory accuracy in a warehouse network with the objective of serving the customer in a compliant and sustainable way, through robust processes and governance daily reconciliation, and KPI reporting.
• Maintains oversight of key processes; returned goods processing according to company guidelines and procedures; receiving, pick line set-up, order accuracy, inventory accuracy, and all matters pertaining to product tracking.

• Bachelor's degree in business, Supply Chain, Operations, Logistics, or related field.
• 5+ years of experience in logistics, distribution, supply chain, or 3PL account management.
• Strong understanding of pharma, cosmetics, OTC distribution and regulatory requirements (e.g. GDP, FEFO, etc.).
• Demonstrated success managing vendor performance or serving as primary operational liaison with external partners.
• Strong analytical, communication, and problem-solving skills; ability to work cross-functionally and influence without authority.

• Experience supporting or managing 3PL.
• Familiarity with cosmetics and OTC distribution
• APICS / ASCM Certification in Supply Chain Management or other professional designation

• Relationship & Vendor Partnership Management
• Operational Excellence & Quality Mindset
• Data & Insights-Driven Decision Making
• Cross-Functional Collaboration & Influence
• Customer Experience Orientation
• Problem Solving & Root Cause Analysis
• Adaptability & Continuous Improvement

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager
• The final step is a panel conversation with the extended team