- Design and deliver training sessions, ensuring a smooth and consistent learning experience for all employees.
- Customize and adapt training content to address specific customer service challenges and the unique needs of teams or locations.
- Facilitate training sessions (virtual and in-person) and provide hands-on guidance and continuous support to reinforce learning and skills development.
- Collaborate with the Learning Design and Client Services teams, proactively gathering actionable insights to inform and refine the design of training initiatives, and identifying critical skill gaps or opportunities
- Support the execution of Client Services - specific training initiatives by helping to schedule, coordinate, and facilitate sessions.
- Build familiarity with the Client Services to better understand team needs and support aligned training efforts.
- Promote a positive learning culture by being an approachable, reliable resource for staff.
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