The North Face: Store Manager - Chicago Premium Outlets

Store Manager As the Store Manager, you will provide leadership, direction, and development to the store staff and successfully execute company strategies to ensure a consistent peak brand experience.Responsibilities Determine and maintain optimal staffing levels.Recruit, hire, educate, and motivate a team of brand advocates.Set an example for customer engagement and selling.Maximize store profitability by controlling expenses, protecting company assets, and ensuring consistent execution of store standards and processes for customer care, merchandising, operations, sustainability, and community participation.Hold the store accountable for achieving sales goals and promote productivity through measurement and monitoring of progress against key targets.Promote excellence in customer service by modeling brand–specific service standards, responding to customer feedback, and ensuring the team engages with each customer to create an authentic brand experience.Manage store schedules, loss prevention, store audits, expense control, and weekly reports while ensuring company/store policies and procedures are followed.Support store marketing events and grow relationships in the community to generate brand awareness.Provide coaching and training programs in customer service, engagement, brand identity, product knowledge, and operations; give real‑time feedback that enables growth and success.Ensure visual merchandising standards are met by implementing floor‑sets and merchandising directives.Maintain store inventory through proper shipping and receiving procedures.Select, hire, and develop a high‑performing team; build an active talent community and network.Communicate and maintain succession plans, rewards, recognition, performance appraisal processes, and administer discipline when appropriate.Ensure compliance with company safety and adherence to policies, procedures, standards, and practices.Model respectful behavior that acknowledges cultural differences and upholds the integrity and values of the brand.Qualifications 3+ years of multi‑unit leadership or store management experience.People and performance management experience.Ability to work a flexible schedule, including weekends, evenings, and holidays.Demonstrated ability to meet and exceed sales and profit results; drive results through the store team.Ability to plan and drive results while balancing shifting priorities.Excellent verbal and written communication skills.Ability to build, lead, and manage a high‑performing team.Excellent decision‑making ability in a fast‑paced environment.Detail‑oriented with excellent organizational skills.Proficient computer skills (word processing, spreadsheets, and related software).Proven ability to deliver a high level of customer service in a retail environment.Preferred: high‑volume/high‑complexity retail experience.Preferred: Associate Degree (AA) or equivalent from a two‑year college or technical school.Preferred: Experience in a specialty retail environment, outdoor apparel industry, or outdoor equipment sales.Physical Requirements Operate office equipment and technology (computers, phones, fax, copier).Standing required for the entire work shift.Bend, lift, open, and move product up to 50 pounds as needed.Use ladders for visual merchandising, light adjustments, and window banner placement.Travel (less than 10% of time).Hiring Range $76,800.00 USD – $96,000.00 USD annually (Base + incentive potential).Benefits We offer comprehensive benefits that encourage mental, physical, and financial well‑being for all associates. Detailed information will be provided during the hiring process.Equal Employment Opportunity We are an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state, and local laws. If you require accommodations during the application process, please contact peopleservices@vfc.com. VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law.Fair Chance VF considers qualified applicants with arrest and conviction records in accordance with local Fair Chance Ordinance requirements.#J-18808-Ljbffr