Testing Assistant

Student/Customer Services:55%

• Administer exams according to testing standards, ensuring security and confidentiality.

• Provide clear instructions and customer service to examinees, students, instructors, and staff.

• Coordinate approved testing accommodations for students with disabilities.

• Schedule exam appointments and manage related communication andlogistics.

Department Operations and Processes:35%

• Monitor testing environments for compliance and report suspected violations.

• Serve as a certified GED Examiner and ensure secure administration of High School Equivalency exams.

• Maintain required testing certifications andassistin training new or temporary staff.

• Set up testing workstations and report technical issues.

• Enterplacementtest scores accurately into the student database.

• Maintain testing records in FERPA compliance and complete required annual training.

• Track and report daily testing statistics andassistwith file management and departmental tasks.

Other:10%

• Participate in cross-departmental initiatives and campus events.

• Identifyand recommend process enhancements to improve efficiency and service delivery.

• Perform other duties as assigned to support the mission, vision, strategic priorities and goals of the College and the primary unit, division and department of this position. 

Physical: Primary functions require ability to remain in a stationary position (sit and/or stand) greater than 50% of the time; to occasionally stoop, bend, kneel, reach; to lift, carry, push, and/or pull up to 10 pounds frequently; to regularly operate office equipment requiring repetitive hand movement and fine coordination including the use of a computer keyboard; the ability communicate to exchange information; and the ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions.

Environmental:Work will often occur in an officesetting;where temperatures may fluctuate between high and low temperatures occasionally; may experience varying noise levels occasionally.

Vision:Ability toobservein a near visual range with or without correctionor reasonable accommodation. 

The duties listed are intended only as illustrations of thevarious typesof work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar,relatedor a logical assignment to the position. The job descriptiondoes not constitutean employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Qualifications 

• High School Diploma or equivalent required.

• Minimum of one (1) year of office support or related experience.  

• Basicproficiencywith Microsoft Office Suite (Word, Excel, Outlook) and general office equipment.

• Ability to follow instructions, manage multiple tasks, and meet deadlines with regular guidance and frequent check-ins. 

• Ability to work effectively with individuals from diverse backgrounds andmaintaina respectful, inclusive environment.

Desired Qualifications

• Previousexperience working in an educational setting, testing center, or community college setting.

• Experience working with computer information systems used for student and employee data and reporting such as Workday.