Test Robotics VR Technician/Operator

TekWissen LLC

New York, NY

JOB DETAILS
SALARY
$40–$43
SKILLS
Artificial Intelligence (AI), Communication Skills, Customer Satisfaction, Customer Support/Service, Data Collection, Data Quality, Debugging Skills, Detail Oriented, Diversity, Establish Priorities, Follow Through, Gaming, Identify Issues, Leadership, Linux Operating System, Metadata, Microsoft Office, Multitasking, Organizational Skills, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Project Lifecycle, Quality Management, Quality Metrics, Research & Development (R&D), Robotics, Safety/Work Safety, Sales, Standard Operating Procedures (SOP), Time Management, Track Customer Issues, Training Data Sets, Virtual Reality, Workforce Management, Writing Skills
LOCATION
New York, NY
POSTED
3 days ago
Overview
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by third party sellers.
Position: Test Robotics VR Technician/Operator
Location: New York, NY 10010
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Onsite
This is a hands on role where you will operate humanoid robots in R&D environments and, as the technology scales, in customer homes. You'll follow structured procedures to collect high quality data, help annotate and support robot sessions, monitor performance, report bugs, and maintain safety and quality data collection. Your work feeds directly into training AI models and impacts how robots behave in real world scenarios.

Responsibilities:
  • Operate humanoid robots following standard operating procedures (SOPs).
  • Use a Virtual Reality headset while performing designated movements and actions.
  • Support active robot sessions: creating environments, feasibility testing, interact with the robot to ensure smooth operation.
  • Annotate collected episodes with metadata
  • Monitor robot performance; report bugs with logs, timestamps, video/screenshot, and task context
  • Provide feedback on the performance of the equipment
  • Communicate and interface with researchers and leadership
  • Adhere to all safety guidelines in lab
  • Maintain clean, clear records of completed workflows and robot/system behaviors
Job requirements:
  • Comfortable working on feet and in VR environments for extended periods of time
  • Ability to stand, walk, bend, reach, crouch, and perform repetitive physical tasks throughout the workday
  • Technical experience sufficient to troubleshoot issues and submit clear, detailed tickets to support teams
  • Able to lift up to 10 lbs and wear various types of equipment weighing up to 30 lbs
  • Continuous hand/eye coordination and fine manipulation, body coordination, and kinesthetic awareness
  • Strong attention to detail with a proactive, problem-solving mindset
  • Ability to follow written and verbal instructions precisely and communicate clearly
Primary Objectives:
  • Provide members with a personalized creative experience
  • Work intimately with members and coordinate the entire lifecycle of their projects
  • Provide stellar customer satisfaction at all times
  • Partnering with Publishing teams to ensure that members enrolled in the proper service package
  • Working internally with other departments to ensure that a quality product is delivered in a timely manner
  • Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur
  • Meeting all performance and quality metrics
  • Initiating process improvement projects within the department and driving them through to completion
Basic Qualifications:
  • Associate's Degree
  • 2+ years customer service experience
  • Experience working with high-volume processes
  • Working knowledge of Microsoft Office Applications
  • Ability to work weekends and overtime as required
Preferred Qualifications
  • Bachelor's degree preferred
  • Aptitude to quickly learn new systems and software
  • Ability to multi-task & prioritize, with strong organizational and follow-up skills
  • Excellent oral and written communication skills
Top 3 Must Have Hard Skills:
  • Experience with Linux
  • Experience with VR headsets
  • Experience in gaming, using gamepad joysticks, technical troubleshooting
Purpose of the Team and key projects:
  • Teleoperate (remote control) a humanoid robot to demonstrate various tabletop tasks, such as moving objects, folding clothes, cooking and other manual, two-handed tasks
Leadership Principles:
  • Bias for action
  • Delivers results
Performance Indicators:
  • They will be evaluated on the quantity and quality of data they collect
What background does someone have that is successful in this role?
  • Detail oriented, patient, able to stand for long periods of time, able to lift 10 lbs with arms outstretched, nice to have if worked with robots before, experience with virtual reality, experience with task management tools
TekWissen Group is an equal opportunity employer supporting workforce diversity.

About the Company

T

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/