@HYVE Solutions, missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions.
Hyve Solutions is a leader in the data center solutions industry, designing, manufacturing, and delivering custom Server, Storage, and Networking Solutions to the world’s largest Cloud, Social Media, and Enterprise companies. We pride ourselves on collaboration, innovation and thought leadership. Our team consists of diverse, forward-thinking individuals who dare to challenge the status quo, while working with many of the world’s biggest customers. Hyve Solutions is a part of Synnex Corporation, a Fortune 500 company. Become part of a team that thrives on excellence in a fast changing, high-growth technology environment!
Hyve Solutions is looking for a detail-oriented, hands-on, results-driven individual with proven communication skills and a strong work ethic to work in a challenging, fast-paced, energetic environment.
Principal Duties and Responsibilities (Essential Functions)
- Provide Level 3 tech support on trouble shooting/ failure analysis for server/rack/storage/GPU products in repair
- Sustain repair training procedures and related documentation. Train employees.
- Make improvements in repair the area to reduce defects, failures, and labor cost
- Maintain repair reporting tools/websites from test DB up to date
- Globally support repair escalated issues
- Leadership, provide technical direction to test, assembly, and repair teams
- Hiring and retaining repair technician talent
- Install hardware into racks, rack cable management, and preventive maintenance.
- Review and maintain repair test equipment and capacity.
- Experience working on complex problems where analysis or data requires evaluation and identifiable factors and interacting with leadership on matters concerning several functional areas, divisions, and/or customers.
- Provide solutions to problems of moderate complexity that require the evaluation of readily distinguishable factors using standard techniques and methodologies.
- Interface with peers, both internal and external to the organization, to complete various reporting and follow-up tasks.
- Guide the completion of projects and conduct technical tasks and/or set specific technical strategy and direction for self and/or others.
Job Specifications
Education and Work Experience
- Bachelor’s degree in computer/electrical engineering or equivalent is a plus.
- Minimum of 3 years related experience
Knowledge, Skills and Abilities
- Analytical and problem-solving skills
- Prior knowledge of using any ticket tracking system (i.e. Jira)
- Prior knowledge of using PLM system (i.e. Agile) would be a benefit
- Knowledge of manufacturing systems
- Effective in time management and delegation.
- Skilled in debugging and root cause analysis
- Knowledge of programming and databases (Python and MySQL are required, PHP is a plus)
- Demonstrated knowledge of Lean philosophies and experienced in practicing those applications.
Job Complexity and Supervision
- Works on problems of moderate scope.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- Builds productive internal/external working relationships.
- Comfortable in a fast-moving business and team environment
- Excellent communication skills—written and verbal.
- Attention to detail and process.
- Self-starter and highly motivated
PHYsical Demands
- Extensive use of computer equipment, and frequent telephone activity.
- Periods of extended sitting, walking, and standing are required.
- Activities such as bending and occasionally lifting up to 40 pounds.
- Employee must be physically capable of completing and satisfying all training requirements as stipulated by Company policy.
@ HYVE Solutions, we believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion make us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.