Test Center Operations Manager

Test Center Operations Manager

Salary

$41,500.00 Annually

Location

York County, SC

Job Type

FTE - Full-Time

Job Number

2027006S

Agency

Winthrop University

Opening Date

07/22/2026

Closing Date

8/4/2026 11:59 PM Eastern

Agency Specific Application Procedures:

To apply go to https://winthrop.peopleadmin.com/postings/22249.

Class Code:

AH75

Position Number:

2027006S

Normal Work Schedule:

Monday - Friday (8:30 - 5:00)

Pay Grade

GEN08

Hiring Range - Min.

$41,500.00

Hiring Range - Max.

$41,500.00

EEO Statement

Equal Opportunity Employer

Veteran Preference Statement

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

• Description
• Benefits

Job Responsibilities

Reporting to the Office of Accessibility (OA) Director, the Test Center Operations Manager ensures efficient day-to-day operations of the OA Test Center and acts as a liaison between students, faculty and the Office of Accessibility.

• Provides leadership for the Test Center through oversight and supervision of all activities and services.
• Establishes program goals and maximizes Test Center revenue, as approved by supervisor.
• Implements best practices and provides excellent customer service for internal and external clients.
• Trains staff, students and faculty on Test Center policies and procedures, as well as the use of test request and proctoring software.
• Consults with Director, faculty and staff regarding testing-related issues and concerns and serves as liaison between faculty and students.
• Coordinates and schedules testing.
• Works with supervisor to develop Test Center best practices for students, faculty and staff.
• Manages assistive technology hardware and software, including the loaning of technology to students.
• Coordinates distance learning and standardized test proctoring.
• Collects testing parameters and materials needed to proctor.
• Trains staff to administer tests in compliance with National Test Center Certification and National College Testing Association standards.
• Maintains records in compliance with FERPA.
• Supervises and coordinates the hiring, training and supervision of the Test Center Assistant and temporary Test Center employees.
• Allocates personnel resources to optimize delivery of services.
• Mentors employees and facilitates professional development.
• Troubleshoots hardware and software issues.
• Works closely with IT and other departments to ensure the Test Center has access to the technology it needs to operate efficiently and effectively.
• Makes presentations on Test Center services, serves on committees, and represents the Office of Accessibility, as assigned by supervisor.

Minimum and Additional Requirements

• Bachelor's degree or associate's degree and two years of experience in higher education and/or test proctoring.
• Program management experience.
• Customer service experience.
• Proficiency with Microsoft Office.
• Knowledge of the Family Educational Rights and Privacy Act (FERPA).
• Working knowledge of the Americans with Disabilities Act (ADA) and Sec. 504 of the Rehabilitation Act, as it pertains to accommodations within a higher education setting.
• Effective oral and written communication skills.
• Effective organizational skills and the ability to successfully plan and manage multiple priorities/activities while maintaining attention to detail.
• Sufficient computer skills to master required hardware and software and troubleshoot basic issues.
• Exceptional problem-solving skills.
• Ability to exercise sound judgment, flexibility and diplomacy in interpreting department policies and procedures.
• Ability to exercise discretion in dealing with sensitive and confidential information.
• Effective interpersonal skills and the ability to establish and maintain effective working relationships with students, faculty, staff and the general public.
• Ability and willingness to work flexible hours as needed.

Preferred Qualifications

At least three years of related experience in higher education and test proctoring.

Additional Comments

Travel/Overtime Requirements: Occasional after-hours and weekend work.

Annual Salary/Hiring Range: $41,500; actual salary depends on qualifications.

To apply go to https://winthrop.peopleadmin.com/postings/22249.

Telecommuting: Employees are not eligible for telecommuting/remote work during their 12-month probationary period. After that time, certain positions may be eligible for telecommuting/remote work at the discretion of the supervisor and in accordance with Winthrop policies.

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

Employer State of South Carolina

Agency Winthrop University Address 303 Tillman Hall

Rock Hill, South Carolina, 29733

Phone 803-323-2273

The language used in this document does not create an employment contract between the employee and the agency. This document does not create any contractual rights or entitlements. The agency reserves the right to revise the content of this document, in whole or in part. No promises or assurances, whether written or oral, which are contrary to or inconsistent with the terms of this paragraph create any contract of employment.