Auburn University, Alabama
Are you passionate about the arts and creating extraordinary guest experiences? The Gogue Performing Arts Center is looking for enthusiastic, customer-focused individuals to join our Front of House Operations Staff. This is your chance to be part of an exceptional team, delivering world-class hospitality to patrons, donors, special guests, and visiting artists.
As a member of our team, you will be at the heart of every event, ensuring smooth operations and memorable experiences. Responsibilities include assisting with ticket purchases, answering inquiries, and providing day-of-event will call services, both in person and over the phone. You will welcome and guide guests to concessions, restrooms, and their seats with warmth and professionalism, while acting as a welcoming ambassador for the Gogue Performing Arts Center and providing top-tier customer service.
Additional duties include supporting events such as concerts, plays, musicals, festivals, luncheons, university programs, and facility rentals, under the direction of the Director of Operations, Patron Services Manager, and Operations & Events Coordinator.
Why Work with Us?
The Gogue Performing Arts Center is a world-class venue that brings unforgettable moments to life. By joining our team, you will contribute to meaningful experiences while gaining valuable skills and connections in the arts and events industry.
If you are looking for an employment opportunity, TES is a great way to showcase your professional skills and assist Auburn University while gaining valuable work experience within higher education.
AU students are not eligible for TES.
Responsibilities:
- Possess excellent communication and interpersonal skills when interacting with peers, patrons, donors, and co-workers, both over the phone and in person.
- Display substantial knowledge of GPAC events, performances, facilities, vendors, ticket sales packages, subscriptions, and policies.
- May assist patrons with ticket purchases in person or over the phone via the ticketing system, and promptly address patron questions or concerns regarding the facility.
- Provide outstanding customer service by demonstrating competence in the correct use of grammar, punctuation, and spelling.
- Maintain professionalism and discretion when handling organizational and patron information.
- Provide day-of-show assistance with will call, concierge services, event setup and breakdown, and house management, as assigned by the Director of Operations, Patron Services Manager, and/or Operations & Events Coordinator.
- Promote a friendly and welcoming environment for peers, patrons, donors, and co-workers.
- Must be able to work nights and weekends as required.
- Other duties as assigned.
Qualifications:
- High school diploma or equivalent
Pay Range:
USD $12.00 - USD $18.00 /Hr.A
Auburn University
Welcome to Auburn University, a
comprehensive land, space and sea grant research institution blending arts and applied sciences. The University
continuously changes to accommodate today's needs, while still respecting the traditions and spirit of Auburn. As we grow and change, Auburn will always continue its tradition of excellence.
The main campus had an enrollment during fall of 2007 of 24,137. Auburn University offers degrees in 13 schools and colleges at the undergraduate,
graduate and professional levels.
Auburn University is known not only for its academic excellence, but for its impact on Alabama as well. A recent study
determined AU had nearly $ 4 billion
economic impact on the state of Alabama, including a $ 1.5 billion impact on the economy and a $ 2.4 billion impact in "human capital." AU's Technical Assistance Center, a collaborative Engineering / Business outreach unit, performs hundreds of projects annually for state industry, generating millions of dollars in increased efficiencies and saving or creating hundreds of jobs statewide.
Auburn University has developed into one of the largest universities in the South, remaining in the educational forefront with its traditional blend of arts and applied science, and changing with the needs of today while living with a respect for the traditions and spirit that are Auburn.