A TSMit will be training in the filed to lean how to be responsible for calling on assigned and new Professional Customer Accounts. Objectives are to work with assigned store managers and show consistent professional account sales growth through the sales of company products and professional program offerings. Projects proper O'Reilly image and follows policies and procedures to ensure their territory is operating as economically and efficiently as possible.
ESSENTIAL JOB FUNCTIONS
A TSMIT WILL BE LEARNING THE FOLLOWING JOB FUNCTIONS:
PROFESSIONAL CUSTOMERS
Maintain customer base and increase sales volume on assigned accounts. Average number of assigned accounts is based off market entitlement in TSM territory. Average 18 - 22 calls per day. CURRENT AND NEW ACCOUNTS
Manage accounts as needed to best serve the professional customer and maintain up-to-date records for each account. Grow business by remaining competitive and maximizing the profit opportunity for that particular market. Pursue new, prospective accounts with the goal of two to five weekly (unassigned) cold calls.
PROFESSIONAL MARKETING PROGRAMS
Aggressively promote and provide applicable training (as required) on all company programs which build relationships between the store and their professional and potential customers: Mitchell1, First Call Online, CAR, Stocking Inventories, Consignments, Tool and Equipment, RWT Clinics, Strategic Accounts, Niche Markets, Integrated Auto Parts, Paint, Body and Equipment, etc. SCHEDULING
Ensure assigned accounts are designated with a set call schedule in O'PRO. Post current schedule at each assigned store location and discuss plans and action items with the store manager prior to calling on each days scheduled customer. The TSMit job is a full-time commission position that may require more than eight hours per day starting at 7:30 - 7:45 a.m. and returning to store no sooner than 4:30 p.m. Overnight travel is required on an as needed basis.
CUSTOMER SERVICE
Provide, address and support any and all customer service issues which deter business growth and in accordance with company policy. Work with RFSM, DM and SM to build a team support system that maintains excellent customer service.
CREDIT AND COLLECTIONS
Work with credit and store managers to correct problems in collection efforts with Professional Customers, in accordance with company policies.
LABOR CLAIMS
Serve as a Liaison between stores and Professional Customers on labor claims and other sensitive issues, in accordance with company policies.
COMMUNICATIONS
Prompt communication via O'PRO, Zipline, e-mail, To Do Assignments, etc., is essential to efficient company operation.
REPORTING
Responsible for reviewing or providing information for all related reports that support operation and function of the territory. Remain alert for competitive situations and keep management informed. MEETINGS, CONFERENCE CALLS AND EVENTS
Mandatory attendance is required for all schedules calls and meetings as directed. Communication and instructions conveyed during these meetings are vital so field supervisors may address or research your questions whenever possible. Actively participate in trade shows and training classes as scheduled.
APPEARANCE
TSMits are required to maintain a professional image as they represent the company in the field. Proper shirt attire is required through the Field Apparel Program and allowance system.
DRIVING REQUIREMENTS
The TSMit position requires extensive driving on a daily basis, which requires a valid driver's license according to the Employment Driving Policy and Guidelines Section 110, Subsection 113
All other duties as assigned
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
High school diploma or equivalent. Working knowledge of auto repair, parts, equipment and systems. Strong verbal communication skills. Good written communication skills. Positive interaction with people. Must be organized and able to set priorities and manage time in territory. TSM Development Program module.
Desired:
Technical training or schooling.
O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.
It started with a father and son - Charles Francis "C.F." and Charles H. "Chub" O’Reilly. Together they had the courage and confidence to venture out on their own. Along with 11 others who shared the same desire to offer great customer service and auto parts availability, the doors of O’Reilly Automotive, Inc. opened on December 2, 1957.
Now, more than 61 years later, the 77,000-plus team members at O’Reilly Auto Parts are proud of the company’s achievements over the years.
During our early years, we focused on sales and slow and steady growth. At the end of our first year, sales totaled $700,000, and by 1961 volume reached $1.3 million. For the first seven years of operation, there was one store in Springfield, MO, until the second opened in July 1964. In March 1975, annual sales volume rose to $7 million and a 52,000 square-foot facility was built in Springfield for the O’Reilly/Ozark warehouse operation. By that time, the company had nine stores, all located in southwest Missouri.
The long range plans and stability of the company were solidified by a public offering of company stock in April 1993. Since that time, the Company has grown through new store and distribution center openings, as well as numerous mergers and acquisitions. O’Reilly currently operates stores in 47 states, including Alaska and Hawaii, and distribution centers in 27 locations.
Dramatic changes in technology, inventory control, facilities, and sheer size mark the O’Reilly growth and success story. But, it is our spirit of teamwork - how important it was then and how important it remains - that drives our performance. The company’s values and culture that started with the original 13 employee/owners remain evident and strong as we expand and develop Team O’Reilly.
We serve two distinct customer bases - the professional (installer) customers who provide auto repair services to their customers (DIFM - do it for me), and retail "walk-in" customers (DIY - do it yourself). Our dual-market strategy continues to differentiate us from the competition and is a major factor in our ongoing success. Depending on a store’s professional versus retail customer mix, more than 95 percent of our locations have team members dedicated to our professional customers, offering them separate counters, phone lines, and a delivery fleet that totals 18,455 vehicles. We also have a professional sales team, consisting of territory sales managers and in-store sales specialists, responsible for calling on our professional customers and building sound business partnerships to ensure O’Reilly is the First Call for their auto parts needs.