Territory Manager

Company Overview

Riverstone Logistics RLX is a big and bulky supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform. Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States.

We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. That purpose shapes how we lead our teams, how we partner with our customers, and how we take ownership of every delivery. Our people, who we call Extra Milers, bring genuine integrity and care to every mile. If you lead well, communicate with clarity, and want your work to mean something, we want to meet you. If youre looking for a place where people genuinely matter, youve found it.

Position Summary

The Territory Manager manages multiple logistics operations associated with the delivery of customer merchandise and ensures all deliveries are completed within an established time frame and meet customer expectations. They will travel daily between assigned client retail locations to ensure compliance with RLX standards and manage relationships with motor carriers and client representatives at the sites.

Competencies

• Customer Focus
• Drive for Results
• Ethics and Values
• Problem Solving
• Conflict Resolution
• Functional/Technical Learning
• Managing and Measuring Work
• Timely Decision Making
• Interpersonal Savvy
• Organizing
• Informing
• Dealing with Ambiguity

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

• Responsible for consistently meeting and exceeding client service goals
• Oversee the daily outbound operations of multiple client retail locations and their various components, ensuring compliance with company, client, local, state, and federal policies and regulations
• Maintains a professional appearance always
• Leverages routing software to ensure that all client deliveries are scheduled and tendered
• Managing and maintaining communication regarding special requests from clients and their customers within their assigned territory
• Ensures daily meetings with service providers and teams are conducted consistently, ensuring performance rankings are accurate and updated daily following standard Company operating procedures
• Interpret and share location KPIs with key stakeholders
• Partner with motor carriers to facilitate compliance and delivery capacity for the client
• Responsible for the upkeep and maintenance of all assigned assets both from RLX and the client
• Conduct daily onsite store audits to ensure client satisfaction with RLX deliverables
• Collaborate with fellow peers on daily functions including work allocation, training, and problem resolution
• Performing other work-related duties as assigned

Minimum Qualifications / Knowledge, Skills, and Abilities

• High School Diploma/GED or equivalent required
• Bachelors degree in a relevant field of study or equivalent combination of education and experience strongly preferred
• 1-2 years of last mile distribution and/or supply chain operations experience
• Must be proficient in Microsoft Office suite, specifically Excel and Power BI
• Ability to learn new technology/software and processes quickly
• Ability to complete work in a timely, accurate, and thorough manner
• Effective verbal and written communication skills
• Ability to exhibit a professional demeanor when dealing with conflict
• Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This involves traveling to various locations within the specific territory for the client.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully