Territory Manager

Job Title:

Territory Manager

Department:

Business Development

Job Status:

Exempt

Compensation:

Direct Reports:

Yes

COMPANY OVERVIEW

CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!

SALARY: $75,000-$95,000 - Based on education and experience.

LOCATION: Must be located in or near the El Paso area.

JOB SUMMARY
The Territory Manager is responsible for building and managing a portfolio of customers shipping freight via Less-Than-Truckload (LTL) transportation through consultative, relationship-focused sales. The Territory Manager will qualify leads, uncover customer needs, position our service-based value proposition, and manage accounts through successful conversion and long-term retention. This role will work within a structured sales process, using CRM and mobile technology to manage 50+ customer relationships at different stages.

ESSENTIAL JOB DUTIES
•    Qualify 25+ inbound leads per week using structured discovery process (1 week qualification period). 
•    Conduct consultative discovery calls to understand customer shipping needs, pain points, and requirements.
•    Position service-based value proposition (transit time, reliability, claims ratio) vs. price-only competitors.
•    Manage 3-week conversion period with systematic follow-up and proactive customer engagement. 
•    Handle first 3 weeks post-conversion (highest service issue risk) with intensive customer support. 
•    Maintain 50+ retained customer relationships with consistent touchpoints and value-added service. 
•    Use CRM daily to track all activities, opportunities, and customer interactions accurately. 
•    Follow established sales process and complete assigned tasks within company systems. 
•    Coordinate with operations, customer service, and claims teams to resolve issues. 
•    Target: $750k annual revenue growth (8-10 new $50k+ customers per year).
•    Identify and qualify truckload opportunities through customer conversations and coordinate introductions to NAL.
•    Cover one or more designated sales territories, traveling as needed to develop new business, service existing accounts, and maintain consistent customer contact within the assigned geographic area(s).
•    Other duties as assigned.

JOB SPECIFICATIONS
Skills and Knowledge 
•    Strong interpersonal skills with the ability to effectively engage with individuals from diverse backgrounds.
•    Must possess excellent organizational, communication (written and verbal), analytical, and decision-making skills.
•    1-3 years of sales experience, preferably in the LTL, logistics, or transportation services.
•    B2B sales experience preferred but not required. 
•    Comfortable with technology: CRM systems, mobile applications, Microsoft Office. 
•    Ability to work within structured processes. 
•    Self-motivated with ability to work independently.
•    Valid driver's license and reliable transportation. 

Work Conditions
•    Extensive time out of the standard office environment (60-80%). 
•    Ability to travel when necessary.
•    Ability to work irregular hours and/or on weekends as necessary.
 

BENEFITS
•    Medical, Dental, Vision, and Life Insurance
•    PTO, Paid Holidays, Volunteer Time Off, Wellness Time Off

•    401K Retirement Plan - Match up to 4%
•    Biweekly Pay

#SALES