Territory Customer Performance Manager (Automotive Refinish)
Job #: 2026-18136
Location: Remote (Florida)
Industry: Paint Coatings (Automotive)
Salary: Depends upon Experience
Schedule: 1st Shift (Days)
Travel: Up to 75% (Company Car, Laptop and Mobile Phone are provided)
Education: Bachelor's Degree Preferred
Background: Must be able to pass a Background Check and Drug Test. Must have clean Driving Record
Important: Bi-Lingual in Spanish is a HUGE PLUS!!
Axalta Coating Systems (Company Website Link)
Overview:
The Performance Manager maintains strong customer satisfaction and retention of Axalta's customers within a territory. Working with a high sense of urgency, the Performance Manager demonstrates ownership and accountability to foster the customer's long-term success by ensuring that all elements of the agreement are delivered.
This is a remote based role in Florida and requires the ability to travel up to 75%.
Key Responsibilities:
· Acts as primary point of contact for identified customers and builds strong, collaborative relationships.
· Provides high-level of dedicated customer support with frequent face-to-face visits.
· Performs shop audits to ensure that Axalta's equipment is in good working condition, Axalta products are used correctly, and standard operating procedures (SOP's) are in compliance.
· Analyzes cost and productivity key performance indicators (KPIs) and reviews data with customer management.
· Manages budget for each center and ensures monthly costs are within allotted parameters.
· Works closely with the servicing distribution partner (jobber) to ensure proper support and inventory levels are maintained.
· Identifies and advises on process improvements to alleviate roadblocks facing the customer
· Maintains an organized communication approach with a regular call schedule and clearly documents customer interactions in SalesForce (SFDC) and follows-up on issues in a timely manner.
· Uses technology (SharePoint, Salesforce, Office365, etc.) to further individual productivity and enhance communication with team and customers
· Involves local Axalta teams and engages the appropriate resources for additional support when necessary
Job Requirements:
An experienced sales professional with Automotive Refinish background and a strong track of successful customer support.
· Minimum of 3-5 years of Automotive Refinish industry experience
· Bachelor's degree preferred but not required
· Strong knowledge of repair shop operations as well as distribution fundamentals
· Working knowledge of Axalta's core (APL) product lines
· Strong technical aptitude and problem solving
· Presents oneself in professional manner to all levels of the customer and internally
· Disciplined and able to perform effectively in unstructured and autonomous conditions
· Ability to embrace the culture of both the customer and Axalta
· Demonstrated effective written and oral communication skills including the ability to write call reports and follow-up/visit summary letters.
· Competent Office365 skills (Word, Excel, PowerPoint) to create reports, presentations, pivot tables, etc. to provide data-driven recommendations
· Must be willing and able to travel up to 75% of the time
· Valid Driver's License required