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Territory Account Manager

Systems Solutions

Paducah, Kentucky

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JOB DETAILS
SKILLS
Budgeting, Business Development, Business-to-Business (B2B), C-Level Management, Cisco Network Systems, Cloud Computing, Cold Calling Skills, Communication Skills, Computer Security, Customer Escalations, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Support/Service, Distribution Channel, Employee Relations, Field Sales, Follow Through, Forecasting, IBM Product Family, Internet Security, Interpersonal Skills, Management of Information Systems/Technology (MIS), Marketing Campaign, Microsoft Product Family, Multitasking, Network Support, Onboarding, Problem Solving Skills, Proposal Writing, SSI, Sales, Sales Management, Sales Prospecting, Software Licenses, SonicWALL, Strategic Accounts, Team Player, Technical Delivery, Technical Support, Trade Shows, Training/Teaching, VMWare, Vendor/Supplier Relations, Willing to Travel
LOCATION
Paducah, Kentucky
POSTED
19 days ago

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

SSI, a New Charter company, is looking for a driven, business-minded Territory Account Manager to join our growing team. This hybrid role blends new business development with strategic account management, making it ideal for a consultative professional who thrives on building relationships and solving real-world business challenges through technology.

In this role, you will actively prospect and schedule First-Time Appointments (FTAs) in collaboration with our Director of Sales—with the goal of uncovering new opportunities and expanding our footprint in key verticals. You will also manage and grow a book of business by serving as a trusted advisor to existing clients—driving retention through regular check-ins and quarterly reviews, coordinating renewals, and identifying expansion opportunities aligned to their evolving IT and security needs.

Key Responsibilities

Business Development

  • Prospect for new business opportunities via cold calling, networking, marketing campaigns, and referrals
  • Book and attend FTAs alongside the Director of Sales
  • Identify client pain points and align needs with our managed IT, cloud, and cybersecurity solutions
  • Conduct discovery meetings and build roadmaps for long-term technology alignment
  • Represent Systems Solutions at local events, trade shows, and industry forums

Account Management

  • Serve as the primary relationship owner for assigned clients
  • Lead strategic business reviews and guide long-term IT planning
  • Quote and manage renewals for hardware, software, licensing, and service contracts
  • Act as the liaison between clients and our technical services team
  • Handle client escalations professionally and ensure service excellence

Internal Collaboration

  • Maintain CRM updates, pipeline tracking, and forecast accuracy
  • Work closely with vendors and distribution to prepare solution proposals
  • Support onboarding of new clients by participating in kickoff meetings

Qualifications

  • 2+ years of experience in business development, account management, or outside sales—preferably in IT, MSP, or B2B services
  • Strong interpersonal and communication skills, including comfort working with C-level executives
  • Self-starter with solid organizational and follow-up skills
  • Familiarity with IT concepts (we’ll provide training, but a working knowledge is a plus)
  • Proficiency with CRM tools and quoting software is preferred
  • Driven relationship builder who finds energy in connecting with people and creating long-term value
  • Go-Giver mindset—focused on helping clients and teammates succeed through service
  • Committed to professionalism, integrity, and collaborative problem-solving
  • Comfortable balancing multiple priorities and adapting to changing client needs

Compensation & Benefits

  • Base Salary: Starting at $50,000 (commensurate with experience)
  • Uncapped commission structure

Travel Requirements

  • Primarily local travel across Southern Illinois, Southern Indiana, Kentucky, and Tennessee.

Systems Solutions, a New Charter Technologies company, has maintained long-term relationships with clients to help create better efficiencies and higher productivity. We create unique solutions that suit our clients’ requirements and budget. Part of the Systems Solutions’ advantage is our storied and prolific vendor relationships. With industry leaders like VMware, SonicWall, Cisco, Microsoft and IBM® on your side, there’s no technology problem we can’t handle for you.

We’re an established company that has been in business for more than 30 years. We offer our small and mid-size business clients cutting-edge network support services, and we deliver great results — using the most advanced tools and computer support technologies available, delivered by experienced, certified professionals. You will have the opportunity to work on a championship team, with some of the best and brightest individuals in the industry.

Systems Solutions invests in employees to encourage growth and long-term employment relationships. With these core thoughts in mind, Systems Solutions has focused on building a forward-looking atmosphere from the ground up. We strive to provide a positive experience for everyone all the time. Our relationships with our employees as well as our clients are founded on honesty and integrity.

SSI, a New Charter Technologies company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. SSI recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

About the Company

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Systems Solutions