Brand Messaging, Business Operations, Customer Experience, Employee Retention, Establish Priorities, Leadership, Loss Prevention, Metrics, Onboarding, Operational Support, Performance Metrics, Power Amplifier, Process Flow, Product Flow, Product Positioning, Product Support, Retail, Retail Management, Revenue Growth, Sales, Sales Analysis, Sales Forecasting, Set Goals, Staff Development, Team Building, Team Lead/Manager, Team Player, Training/Teaching, Up-Selling, Zoning
Department Manager
Terrain is growing and opening a new location in Wayland, MA! We are looking for a Department Manager to join this team. The Department Manager directs the service and selling to achieve an engaging and inspiring store environment. This can include the development of others, collaborating with key partners, and supporting store operations and visual needs.
Customer Experience
- Leads by example in providing extraordinary service where all customers feel welcome, heard and valued; empowers the team to drive sales and metrics by utilizing key performance indicators to set team and zoning goals
- Provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and selling experience
- Teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell and clientele
- Supports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement
Leadership + Team Management
- Oversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales
- Supports the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team; invests in internal employee engagement to retain a diverse team and fuel internal growth
- Utilizes brand resources to champion employee development and support initiatives such as employee recognition and team building activities
Visual + Business Operations
- Contributes to assessing sales forecasts to accurately schedule support and optimize peak selling hours through team initiatives, and using Company tools to identify merchant opportunities within product placement and stock levels
- Takes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts
- Supports product flow processes which include shipment receipt, processing, tagging, and preparing product for floor placement; oversees the omni process to ensure fill rates are maintained and the brand standard for omni organization if followed
Communication + Relationships
- Contributes to an inclusive environment by helping amplify all voices, actively seeking and advocating different perspectives
- Facilitates the sharing of product knowledge, brand messaging, and store priorities though daily touch points with the team
- Sets individual sales goals and selling expectations to cultivate a collaborative selling environment
- Provides insights related to the customer and staff experience and communicates feedback to the Store Manager
Role Qualifications
- Terrain brand fan
- 2+ years retail leadership experience
- Strong merchant skills and a history of delivering financial results
- Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit
Pay Range
USD $50,000.00 - USD $50,000.00 /Yr.