TERMINAL MANAGER

Position Summary

Essential Duties and Responsibilities

Operational Management

• Oversee all daily terminal operations to ensure efficient and effective service execution.
  
• Manage freight receiving, staging, loading, unloading, inventory control, and distribution activities.
  
• Ensure all routes are properly planned, staffed, and executed according to customer and company requirements.
  
• Monitor operational performance and implement corrective actions when necessary.
  
• Maintain terminal organization, cleanliness, and operational readiness.
  
• Identify opportunities to improve efficiency, productivity, and service levels.
  

Customer Service Management

• Serve as the primary point of contact for customer-related operational issues.
  
• Ensure service commitments are met consistently and professionally.
  
• Investigate and resolve customer concerns, service failures, and delivery exceptions.
  
• Maintain strong customer relationships through proactive communication and responsiveness.
  
• Monitor customer performance metrics and implement improvement initiatives as needed.
  

Safety and Compliance

• Promote and maintain a strong safety culture throughout the terminal.
  
• Ensure compliance with all company policies, DOT regulations, OSHA requirements, and customer-specific standards.
  
• Conduct regular safety meetings, inspections, and employee coaching sessions.
  
• Investigate accidents, incidents, and safety violations and implement corrective actions.
  
• Monitor driver qualifications, vehicle inspections, and regulatory compliance requirements.
  

Driver and Employee Management

• Recruit, interview, onboard, train, and develop terminal personnel.
  
• Supervise drivers, warehouse personnel, and support staff.
  
• Manage employee performance through coaching, counseling, recognition, and corrective action when necessary.
  

• Monitor attendance, productivity, safety performance, and service performance.
  
• Foster a positive work environment focused on accountability, teamwork, and continuous improvement.
  

Route and Delivery Management

• Monitor route performance throughout the day.
  
• Respond quickly to delivery delays, service interruptions, and operational challenges.
  
• Coordinate with drivers, customers, and leadership to resolve issues efficiently.
  
• Ensure accurate route assignments, scheduling, and resource allocation.
  
• Track service performance and implement strategies to improve operational results.
  

Administrative Responsibilities

• Maintain accurate operational records and reporting.
  
• Ensure payroll, attendance, and timekeeping records are accurate and submitted on time.
  
• Manage documentation including manifests, bills of lading, delivery records, and compliance files.
  
• Maintain accurate information within company operating systems and reporting platforms.
  
• Prepare and submit required operational, safety, and performance reports.
  

Financial and Asset Management

• Monitor labor utilization, equipment usage, and operating costs.
  
• Support budget objectives through efficient management of resources.
  
• Ensure company assets are properly maintained and protected.
  
• Monitor fuel usage, equipment maintenance, and facility needs.
  

Qualifications

Education and Experience

• High school diploma or equivalent required.
  
• Associate's or Bachelor's degree in Transportation, Logistics, Supply Chain Management, Business Administration, or related field preferred.
  
• Minimum of 3-5 years of transportation, logistics, warehouse, or terminal management experience.
  
• Previous supervisory or management experience required.
  

Knowledge, Skills, and Abilities

• Strong leadership and team management skills.
  
• Excellent communication and interpersonal abilities.
  
• Knowledge of transportation, logistics, warehouse, and distribution operations.
  
• Understanding of DOT, OSHA, and workplace safety regulations.
  
• Strong problem-solving and decision-making capabilities.
  
• Ability to prioritize multiple tasks in a fast-paced environment.
  
• Proficiency with transportation management systems, routing software, and Microsoft Office applications.
  
• Strong organizational and analytical skills.