Job Summary:
Answer telephones with a heavy call volume and direct calls with accuracy
Responsible for checking in drivers
Enter delivery manifest data into the computer system
Conduct imaging and scanning of bills of lading and other documents
Identify freight bills requiring special delivery instructions
Responsible for the distribution of bills of Lading
Enter data into the dispatch system
Work with driver handhelds
Contact customers and coordinate delivery times and schedule appointments for freight delivery
Regular attendance is required
This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances
Operational, safety and other needs may require the employee to perform any and all other duties as assigned
Qualifications:
High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background
Experience in billing, collections, tracing & OS&D preferred
Computer skills, proficient in MS Word and Excel
Strong customer service skills
Good clerical skills
Possess excellent verbal and written communication and listening skills
Ability to solve problems where work is defined with established instructions and processes
Ability to work under close detailed instruction
Experience in the transportation industry a plus although not required
Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly required to talk or hear
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment
The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms
The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job
Job Info:
Job Identification 13053
Job Category Terminal Office and Field Leadership
Locations Grand Rapids, MI (On-site)
Job Schedule Part time
Job Shift Inbound Shift
Pay Range $20.70 - $22.70 / hour