TENNESSEE STATE PARKS LEAD FRONT DESK ASSOCIATE - 07282026- 79487

Job Information

State of Tennessee Job Information

Opening Date/Time7/28/2026 12:00AM Central TimeClosing Date/Time08/10/2026 11:59PM Central TimeSalary (Monthly)$2,581.00Salary (Annually)$30,972.00Job TypeFull-TimeCity, State LocationChapel Hill, TNDepartmentEnvironment and Conservation

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF ENVIRONMENT & CONSERVATION, MARSHALL COUNTY

This position is located at Henry Horton State Park in Marshall County.

Qualifications

Education and Experience: Education equivalent to a High School Diploma and one year of customer service experience.

Substitution of Education for Experience: One year of customer service experience may be substituted for the required education on a year-for-year basis

Overview

Summary: Under immediate supervision, responsible for acting as a front desk associate and provides training related to related to for greeting guests, arranging reservations for guests, assisting guests in obtaining accommodations, acting as an information agent and performing routine administrative duties.

Distinguishing Features: This classification is responsible for leading and training Tennessee State Parks employees on front desk activities and customer service including: checking guests in and out of the Lodge, ensuring proper room and miscellaneous postings, making reservations, securing credit, answering questions, answering telephones, supporting night audit, providing maximum levels of guest service and other duties as necessary to promote a positive guest experience.

Responsibilities

• Lead and assist completion of daily shift requirements for the front desk operations at the Lodge.
• Assist with training of the front desk staff to successfully perform front office operational duties.
• Manage lodging accommodations using approved property management systems and cabin accommodations through ltinio or approved point-of-sale system.
• Ensure guest satisfaction by successfully resolving guest issues and handling evening guest requests.
• Provide Lodge and Park guests with directions and explanation of local and Park attractions.

Competencies (KSA's)

Competencies:

• Approachability

• Career Ambition

• Composure

• Conflict Management

• Customer Focus

• Humor

• Integrity and Trust

• Listening

• Patience

• Problem Solving

• Time Management

• Understanding Others

Knowledge:

• Sales and Marketing

• Mathematics

• English Language

• Customer and Personal Service

• Clerical

Skills:

• Writing

• Time Management

• Speaking

• Social Perceptiveness

• Service Orientation

• Reading Comprehension

• Mathematics

• Complex Problem Solving

• Active Listening

Abilities:

• Auditory Attention

• Deductive Reasoning

• Mathematical Reasoning

• Memorization

• Oral Comprehension

• Oral Expression

• Speech Clarity

• Stamina

• Time Sharing

• Trunk Strength

• Written Comprehension

• Written Expression

Tools & Equipment

• Telephone

• Computer

• Calculator

• Cash register

• Property Management System