Tenant Relations Specialist

enant Relations Specialist (Direct Hire)
Salary: $55,000–$65,000/year (DOE)

Our Client is seeking a Tenant Relations Specialist to support a positive, compliant, and well-managed residential community. This role focuses on tenant communication, conflict resolution, rent collection, and regulatory compliance, while helping maintain the overall financial health of the property.

Key Responsibilities:

• Collect unpaid rent and maintenance fees; monitor tenant and subsidy receivables
• Enforce lease terms and community guidelines, including issuing violations and notices
• Mediate tenant concerns and resolve issues in a timely, professional manner
• Conduct unit showings and manage move-in/move-out processes
• Support annual recertifications and collaborate with Compliance on required documentation
• Partner with Resident Services to support tenant needs and referrals
• Attend court proceedings as needed
• Perform weekly property site visits and report findings to Asset Management

Administrative & Operational Duties:

• Maintain accurate reports (daily, weekly, monthly, annual)
• Ensure compliance with federal, state, and local housing regulations
• Participate in staff meetings and cross-functional collaboration
• Remain on-call for emergency situations (evenings/weekends)
• Build strong working relationships across teams (Facilities, Resident Services, Compliance)

Qualifications:

• 2–5 years of experience in property management, real estate, or social services
• Associate degree in Business, Social Services, or related field preferred
• Strong communication and conflict-resolution skills
• Proficient in Microsoft Office (Outlook, Excel, Word)
• Ability to work independently and make sound decisions
• Valid driver’s license and reliable transportation required

What We’re Looking For:
A proactive, solutions-oriented professional who can balance tenant advocacy with property performance, and thrive in a collaborative, fast-paced environment.