Temporary Student Accounts Specialist

Posting Details

Posting Details

University Information

The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.

The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of "Doctoral Universities: High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Department Student Accounts/Cashiers - 35101 External Link to Posting https://jobs.uncw.edu/postings/39544 Vacancy Number TSP5671PST Working Title Temporary Student Accounts Specialist Job Title Office Support III Temp Position Type SHRA Temporary Job Category Accounting, Auditing & Financial Management FLSA for Position Nonexempt Brief Summary of Work for this Position

The Student Accounts Specialist position is responsible for:

• Run student billing processes including monthly statement bills to traditional students, TealPay, Non-Enorlled Students Statement bills and OAP Student Bills.
• Upload bill in e-bill
• Send out emails to authorized users
• Administer tuition waivers for staff, senior citizens, 115B, and international students.
• Reconcile tuition waiver accounts on a monthly basis.
• Prepare and submit wavier data in Banner for Census reporting.
• Monitor and respond to waiver email inbox.
• Monitor employees' status during the term and remove waivers for employees whose employment has ended. Audit and research student account charges billed by attribute, ensuring accuracy and resolve discrepancies.
• Process manual TouchNet TealPay payment plan operations.
• Customer support by monitoring email and voicemail for teal pay.
• Monthly account reviews and holds.
• After drop/add complete daily audits for billing using SSRS billing change reports to verify charge adjustments each term
• Apply and remove SD holds and reinstatement fees related to enrollment status changes.
• Assist with rate table and billing attribute testing during system updates in TEAL.
• Provide frontline customer service for student account inquiries via phone and shared mailbox.

Minimum Education and Experience Requirements

High school diploma or equivalency and one year of experience in accounting work; or equivalent combination of training and experience.

Preferred Education, Knowledge, Skills & Experience

• Associate's or Bachelor's degree in Accounting, Business Administration, or related field
• Experience with Banner Finance or similar ERP or Oracle system
• Experience in higher education or a state agency
• Experience with TouchNet or other payment gateway system
• Ability to analyze processes, detect inefficiencies, and determine solutions
• Excellent customer service skills and the ability to communicate to all organizational levels, students, and parents
• Excellent oral and written communications skills and the ability to effectively communicate via phone, email, and face-to-face
• Excellent organizational and time management skills
• Proficiency with Microsoft Office products

Required Certifications or Licensure

NA

Primary Purpose of Organizational Unit College/School Information Work Hours 7:30 AM - 5:00PM 7:30 - 11:30 AM Work Days Monday - Thursday Friday Hours Per Week 40 hours per week Type of Position Anticipated Hiring Range $15/hour Special Instructions to Applicants

Please note, this is a temporary position.

Applications must be submitted through the online application system to be considered.

Job Posting Date 06/10/2026 Job Closing Date 06/17/2026 EEO Statement

UNCW does not discriminate against any employee or applicant for employment because of his or her race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Number of Openings Single Incumbent

Applicant Documents

Required Documents

• Resume
• Cover Letter

Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • Please select which of the following most closely matches your skill level with Microsoft Excel:

• None

• Beginning formulas/formatting (SUM, AVERAGE, IF, COUNT)

• Intermediate formulas (SUMIF, IFERROR, "IS-" statements)

• Advanced formulas/calculations (pivot tables, arrays, VLOOKUP)

• • Please describe your experience with the student module of BANNER or other student information system.

(Open Ended Question)

• • Please describe any previous customer service experience.

(Open Ended Question)

• • How did you learn of this opportunity with UNCW? (2026)

• UNCW Website

• UNCW LinkedIn Page

• UNCW X Account (formerly Twitter)

• UNCW Employee Referral

• UNCW Instagram Account (UNCW_jobs)

• UNCW Job Alert

• Chronical of Higher Education

• Glassdoor

• Higher Ed Jobs

• Indeed

• Inside Higher Ed

• North Carolina Job Network

• Craigslist

• Career Events/Job Fairs

• Billboards/Marquee

• Other

• If you selected "Other" to the question above, please explain how you found out about this opportunity. Enter N/A if not applicable.

(Open Ended Question)