Temporary Prescription Refill Coordinator

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.

Job Summary

The Prescription Refill Coordinator will process all patient medication refill requests and prior authorizations.

Supervisory Responsibilities: None

Essential Duties/Responsibilities

• Answer calls regarding medication refills from patients and pharmacies
• Investigate the status of medication refills
• Educate patients regarding DAP Health medication refill policies and procedures
• Provide outstanding customer service to patients and pharmacy staff to ensure a positive image for DAP Health
• Ensure accuracy in documenting medication refills within patients' medical record
• Check fax machines for patient medication refill requests faxed from pharmacies
• Retrieve phone messages from dedicated phones for medication refill requests
• Present refill requests to the provider in a timely manner
• Fax back signed medication refill requests to the identified pharmacies
• Scan faxed signed document into patient's chart
• Document refill in patient's chart
• Notify patient of denied refill requests
• Prepare prior authorizations for intake medications per doctor's orders
• Prepare prior authorizations for newborns special formula per doctor's orders
• As a Medical Assistants responsible for knowing their scope of practice
• Maintain compliance with DAP Health's policies and procedure and promotes a team environment
• Participate in conferences, seminars, and training sessions as needed
• Perform other duties as assigned

Required Skills/Abilities

• Effective communication with patients and coworkers; ability to work as a team member
• Effective interpersonal skills
• Bilingual in Spanish/English or other language preferred
• Proficient in electronic health records - EPIC preferred
• Exceptional organizational and problem-solving skills

Education and Experience

• Medical assistant certificate or signed training on venipuncture, infectious control, patient privacy, basic anatomy and physiology by Registered Nurse or Physician
• Two-year medical assistant work experience
• Current BLS certification obtained through the American Heart Association or American Red Cross

Working Conditions/Physical Requirements

• This position is on-site at a DAP Health Clinic
• Able to lift/move up to 40 pounds, move from place to place, and stand for long periods of time
• Requires current and valid driver's license and current personal auto insurance as well as reliable transportation
• Able to travel to DAP Health locations throughout San Diego and the Coachella Valley toprovide staffing support and off-site training/meetings
• Available for all shifts and, when required, able to work evenings and weekends