UNC-Asheville Employment Opportunities | Temporary Position Public Safety TelecommunicatorSkip to Main ContentHomeSearch JobsJob AlertsLog In Create AccountHelpAnnual Security and Safety ReportJeanne Clery Act Notice of Filing for Labor Condition ApplicationsBenefits Summary About Asheville UNC Asheville Human Resources Temporary Position Public Safety TelecommunicatorLocated in the Blue Ridge Mountains in Western North Carolina UNC Asheville is the designated public liberal arts campus in the University of North Carolina system. UNC Asheville is nationally known for the quality of our student-centered teaching mentoring of undergraduates in research interdisciplinary learning and striving to be an inclusive campus community.UNC Ashevilles commitment to increasing and sustaining the diversity of our faculty staff and students is reflected in our strategic plan goals of diversity and inclusion and social sustainability. Women traditionally under-represented minorities and people with disabilities are encouraged to apply.Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click the Apply for this Job linkbutton.If you would like tobookmark this position for later review click on the Bookmark link. If you would like to print a copy of this position for your records click on the Print Preview link.Bookmark this PostingPrint Preview | Apply for this JobPlease see Special Instructions for more details.Community Expectations During this time it is important that the community understand how UNC Asheville operates and what is expected of community members as we work together to prioritize everyones health and safety. Please see UNC Ashevilles Community Expectations for more information. This posting may not signify a temporary opening at this time. This is an on-going as-needed pool of temporary candidates. As departmental temporary needs are identified this pool will be reviewed periodically to obtain potential candidates. If selected candidates will be contacted directly by the hiring officials to arrange an interview. All positions are temporary and will vary in length of time. You may choose to withdraw your application from this pool at any time. Please note that any documents submitted to Human Resources or the hiring departments become property of UNC Asheville and will not be returned. Official transcripts may be verified upon employment by Human Resources. If copies of transcripts are necessary they will be requested directly from the educational institutions by Human Resources. Any expense will be the responsibility of the employee. Educational degrees required must be from an appropriately accredited institution. It is the policy of UNC Asheville to conduct pre-employment background investigations on all candidates selected for employment. If hired the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice. The following link will provide information that is required to be reported to the U.S. Department of Education as part of The Jeanne Clery Act httppublicsafety.unca.edusitespublicsafety.unca.edufilesannualsecurityreport2013.pdfPosting Details Position Information Position TitleTemporary Position Public Safety TelecommunicatorDivisionStudent AffairsDepartmentUniversity PolicePosition SummaryThe employees hired for this position will serve as part of a temporary pool of reserve Telecommunicators for UNC Asheville.This position performs technical communications work in support of the Universitys public safety operations. Work involves receiving emergency and non-emergency calls monitoring alarms obtaining and relaying information prioritizing callsalarms and coordinating response procedures dispatching appropriate public safety personnel and maintaining public safety communications logs and databases utilizing Computer Aided Dispatch CAD. The employee in this position is responsible for operating a host of complex telecommunications and computer equipment including multi-line phone systems multi-channel police consoles two-way radios scanners monitoring security cameras and Division of Criminal Information terminals. Work requires knowledge of applicable Federal Communications Commission rules and regulations an understanding of public safety operations and skill in the operation of telecommunications technology.This position requires the ability to multi-task and to remain calm and composed in high-stress situations. The employee should also be able to work with a diversified community be able to communicate effectively with those who may be irate be able to make effective decisions in emergency life and death situations be able to prioritize calls and identify potential dangers and be able to work as a member of a team and interact favorably with all students staff faculty and visitors. The employee is expected to maintain confidentiality and discretion in the course of conducting business work individually andor with others and adapt to change and circumstances.Positions require shift weekend holiday andor overtime work. The selected candidate must be able to work 12-hour day or evening shifts. The UNC Asheville Police Department is a 24-hour 365-day-per-year operation.Position NumberFull-TimePart-TimeIntermittentPart-Time 20-29 hoursweekSalary Information20.00 per hour Posting Detail Information Posting NumberT0168Minimum EducationExperienceSkillsHigh School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.Preferred EducationExperienceSkillsPrefer candidates with DCI and Basic Telecommunicator certifications. May also consider applicants with ability to obtain a certification within 45 days of hire. In addition the ideal candidate will be proficient in Microsoft Excel Google docs and Banner. Candidates with a two or four year degree in addition to the certifications would be a plus.The successful candidate will be asked to attend a four-day Sheriffs Training Course and successfully pass a test for certification.Knowledge Skills and AbilitiesKnowledge TechnicalAbility to understand and follow FCC rules and regulations applicable to work. Ability to apply considerable knowledge of departmental policies and procedures related to the answering response and dispatch of calls ability to work independently while reporting to supervisor on a regular basis. Proficiency in using telecommunications and information technology. Ability to display organizational awareness and an understanding of the general operations and procedures of applicable state and local public safety organizations including law enforcement agencies fire and rescue security and other response units. Ability to display sufficient knowledge of the infrastructure to dispatch and direct efficiently within the jurisdiction. Ability to complete required in-service training and maintain certifications. May require ability to obtain Intermediate Telecommunicator certification. Ability to keep abreast of developments in telecommunications practices.Communication - OralAbility to listen to callers and quickly ascertain nature of call. Ability to obtain and extract relevant information. Ability to interpret and analyze messages from callers. Ability to apply judgment in responding to callers. Ability to speak clearly and distinctly ability to effectively use language and tone to calm distressed callers and to provide aidassistance via phone until help arrives. Ability to transmit radio messages quickly and concisely. Ability to direct emergency personnel to scene and convey relevant information to responders. Ability to interact with co-workers supervisors law enforcement and emergency response personnel including those from other jurisdictions university officials media and the general public to relay information and coordinate activities.OfficeTelecommunications TechnologyAbility to use the full functionality of all departmental telecommunications equipment including phone systems radios consoles alarm panels databaseinformation systems and computer aided dispatch CAD system. Ability to select understand and fully apply a variety of features in software programs databases and information systems. Ability to key information accurately and efficiently. Ability to maintain DCI certification.Includes elevator phones emergency call boxblue light phones TTYTDD phones crime tip hotlines weather monitors fireintrusionutility alarms panic buttons monitoring cameras emergency warning systems locator GPS systems and related incoming and outgoing data sources.DataInformationRecords AdministrationRecords compiles and summarizes data using established formats. Monitors messages from and creates entries for DCI terminal as needed. Maintains and ensures quality control of logs and data systems. May assign case or arrest numbers compile incident reports or issue permits. Correctly uses input codes. Searches for and retrieves information from departmental files and DCI terminal.Decision MakingAbility to analyze messages and information in order to determine priorities ability to recognize critical incidents ability to coordinate response ability to initiate action based upon acquired information and knowledge of operating procedures. Ability to make consistently sound and accurate dispatch decisions.Work Schedule and HoursPositions require shift weekend holiday andor overtime work. The selected candidate must be able to work 12-hour day or evening shifts. The UNC Asheville Police Department is a 24-hour 365-day-per-year operation.Posting Date08122022Closing Date06102025Open Until FilledYesAnticipated Start DateSpecial Instructions to ApplicantsCommunity Expectations During this time it is important that the community understand how UNC Asheville operates and what is expected of community members as we work together to prioritize everyones health and safety. Please see UNC Ashevilles Community Expectations for more information. This posting may not signify a temporary opening at this time. This is an on-going as-needed pool of temporary candidates. As departmental temporary needs are identified this pool will be reviewed periodically to obtain potential candidates. If selected candidates will be contacted directly by the hiring officials to arrange an interview. All positions are temporary and will vary in length of time. You may choose to withdraw your application from this pool at any time. Please note that any documents submitted to Human Resources or the hiring departments become property of UNC Asheville and will not be returned. Official transcripts may be verified upon employment by Human Resources. If copies of transcripts are necessary they will be requested directly from the educational institutions by Human Resources. Any expense will be the responsibility of the employee. Educational degrees required must be from an appropriately accredited institution. It is the policy of UNC Asheville to conduct pre-employment background investigations on all candidates selected for employment. If hired the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice. The following link will provide information that is required to be reported to the U.S. Department of Education as part of The Jeanne Clery Act httppublicsafety.unca.edusitespublicsafety.unca.edufilesannualsecurityreport2013.pdfQuicklink for Posting httpsjobs.unca.edupostings5869Supplemental QuestionsRequired fields are indicated with an asterisk . How did you hear about this employment opportunity UNC Asheville websiteThe Chronicle of Higher EducationHigher Ed JobsIndeedInside Higher EdLinkedInHERCNC Works Online formerly Employment SecurityUNC System website northcarolina.eduTwitterCirca formerly Local Job NetworkNorthCarolinaDiversity.comHandshakeOtherApplicant DocumentsRequired DocumentsCover LetterResumeOptional DocumentsOther DocumentsEqual Opportunity Affirmative Action Employer UNC Asheville is committed to equality and diversity of experiences for our students applicants and employees. Qualified individuals are encouraged to apply regardless of socio-economic status gender expression gender and sexual identity culture and ideological beliefs. UNC Asheville is an Equal Employment OpportunityAffirmative Action employer and will not discriminate against applicants and employees on the basis of race ethnicity national origin religion age sex sexual orientation gender identity disability political affiliation protected veteran status genetic information and any other legally protected status with respect to all terms conditions and privileges of university-sponsored activities employment and the use of university facilities. To ensure the security of your data you will be logged out due to inactivity in 3 minutes at. Any data not saved will be lost. Click OK to keep your session active.