Temporary Consumer Lending Loan Coordinator
Santa Rosa, California
Consumer Lending & Lending Operations - Consumer Lending /
Temporary /
On-site
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Redwood Credit Union is looking for a Consumer Lending Loan Coordinator, who will provide general assistance and departmental support while providing superior Member service.
Key Responsibilities
Member Service:
o Provide exceptional service to all Members, officials, internal team members, and service providers.
o Provide general assistance and departmental support in completing tasks or projects.
o Provide phone coverage for the department at all times.
o Communicate with Members regarding their loan status and request documentation needed to close the loan.
o Compose and type letters, memos, and reports for staff and Members.
o Ensure problem ownership to protect the Member experience by researching and resolving Member concerns, complaints, and questions. Respond with thorough, and accurate information through oral and/or written communication, or by directing them to the appropriate department or person for assistance.
o Deliver excellent Member service by implementing RCU policy and departmental procedures and following the RCU service philosophy and standards.
Lending Support:
o Assist Direct lending with loan queues and funding when needed.
o Assist Indirect lending with loan packages and funding when needed.
o Manage the loan completion process with Member from approval to funding.
o Maintain tracking records in Symitar and file Uniform Commercial Code (UCC) filing on specific loan types.
o Follow up with Members, dealers, or vendors for any documentation needed for funding.
o Assist funders to ensure loan files are complete prior to internal and/or external audit requests.
o Ensure confidentiality and safeguard sensitive Member financial information.
o Evaluate pipeline to ensure loan files are closed within set RCU standards and that production goals are met.
o Identify cross sell opportunities that will benefit Member.
o Report daily any problems or concerns with specific loan files.
o Propose new or improved processes that will improve current processing structure.
o Review and complete daily lending reports.
Join us and discover why you''ll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
Minimum Qualification: Knowledge, Skills and Abilities
Licenses and Certifications
The ideal candidate has a combination of education and experience equivalent to a high school diploma, Credit Union/Banking industry or closely related field.
Compensation: Base starting range: $23.00 to $29.00 per hour commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate''s work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
RCU Discounts and Perks:
Physical Requirements:
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected]. To ensure fairness and consistency, we're unable to respond to individual inquiries about application status.
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Since 1950, Redwood Credit Union (RCU) has been helping people in our communities reach their financial goals and dreams. Because helping others is what truly fulfills and inspires us.
Today, we serve over 255,000 Members, with locations throughout the North Bay and San Francisco, and more than 30,000 ATMs nationwide.
RCU offers more comprehensive financial solutions than you'll find at most other institutions; in addition to everyday banking and loan services, we offer wealth management, insurance, auto sales, and more.
With Nearly $5 billion in assets, RCU is among the largest of over 6,000 credit unions nationwide. As we've grown, one thing has remained the same: We love to help people succeed.
Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:
Furthermore, we are committed to the ongoing career development and success of our staff, with educational reimbursement, wellness programs and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!