Artificial Intelligence (AI), Budget Management, Career Development, Coaching, Communication Skills, Consulting, Continuous Improvement, Corporate Policies, Customer Experience, Data Analysis, Health Insurance, Incentive Programs, Industry/Trade Analysis, Insurance Sales, Maintain Compliance, Marketing, Marketing/Sales Collateral, Meet Sales Quota, Multitasking, Performance Analysis, Performance Management, Process Improvement, Product Development, Promotional Programs, Regulations, Regulatory Compliance, Regulatory Requirements, Revenue Planning, Sales, Sales Analysis, Sales Promotions, Sales Training, Service Delivery, Strategic Planning, Trend Analysis, Work From Home
Your potential has a place here with TTEC’s award-winning employment experience. As Temporary Consumer Engagement Manager working remotely in the United States, you’ll be a part of bringing humanity to business. #experienceTTEC
What You’ll Do
As the Consumer Engagement Manager, you will create & communicate incentive plans for the sales associates & leaders, manage the incentive budget, lead huddles to drive excitement & reiterate contests & important topics of focus, and engage with the employees heavily in chat. Communicating with the client directly the Consumer Engagement Manager must have High energy and creativity.
You'll report to Senior Manager, Sales Service Delivery. You will drive revenue for the Client by engaging, coaching and incentivizing sales.
During a Typical Day, You’ll
- Develop and implement strategies to engage sales agents in promoting health insurance products to potential customers
- Build and maintain strong relationships with sales agents to ensure optimal communication and collaboration
- Train sales agents on product knowledge, sales techniques, and compliance requirements
- Provide ongoing support and guidance to sales agents to help them achieve sales targets and revenue goals
- Monitor sales agent performance and provide feedback to drive continuous improvement
- Analyze sales data and trends to identify opportunities for growth and development
- Collaborate with marketing and product development teams to create sales materials and promotional activities that resonate with sales agents
- Serve as a point of contact for sales agents to address any questions or concerns related to health insurance products
- Stay informed about industry trends, regulations, and competitive landscape to make strategic recommendations for improving sales performance
- Ensure compliance with all regulatory requirements and company policies in all sales activities.
What You Bring to the Role
- A passion around providing the consumers and agents with an outstanding experience.
- Creativity and drive to create a culture that is motivating and engaging for the site agents as well as remote agents, if applicable.
- Proficiency with computer and Windows PC applications which include the ability to learn new complex computer system applications
- Demonstrate ability to communicate clearly and concisely verbally and in writing
- Ability to multitask. This includes the ability to understand multiple products and multiple levels of benefits within each product
- Ability to remain focused and productive each day though tasks may be repetitive
- Self-driven, ambitious, outgoing personality with high energy
- Group Retiree additional requirements: proficient with Group Retiree resources and processes
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- And yes... a competitive compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
Visit
https://www.ttecjobs.com/en/us-employee-benefits
for more information. Base wage starting at $45,000 - $47,000 and we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives
T
TTEC
We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.
10,000 employees or more
Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Game Rooms, Life Insurance, Merchandise Discounts, On Site Cafeteria