Job Title: Temporary Benefits Specialist (Health & Welfare & Retirement) Location: NYC, NY (Hybrid
Duration: 6-12 months
JOB DESCRIPTION The Temporary Benefits Specialist will support the Services team by managing a high volume of employee benefit cases across both Health & Welfare and Retirement plans. This role plays a key part in ensuring timely and accurate case resolution while alleviating workload from senior team members, enabling the team to focus on process improvements and strategic initiatives.
The ideal candidate will bring prior benefits experience and be able to quickly contribute in a fast-paced, service-oriented environment.
Key Responsibilities Case Management & Resolution Manage day-to-day employee benefit cases across: Health & Welfare plans (medical, dental, vision, etc.)
Retirement plans (401(k), pension, Deferred Compensation Plans basic to intermediate level)
Research, track, and resolve cases efficiently and accurately
Escalate complex or sensitive issues to senior team members as needed
Benefits Administration Support - Support benefits administration activities
- Interpret benefit plans and provide accurate information to employees
- Maintain complete and accurate case documentation in system tools
Customer Service - Respond to employee inquiries with professionalism and a strong customer focus
- Communicate clearly regarding benefit options, processes, and next steps
- Ensure timely follow-up and resolution to maintain a positive employee experience
Collaboration & Team Support - Partner with team members to reduce case backlog and improve turnaround times
- Collaborate with other key stakeholders in HR, legal, and payroll, to support effective handling of cases
- Provide support during peak periods and special initiatives
Systems & Process Adherence - Utilize HRIS and case management tools (e.g., Dovetail or similar systems)
- Follow established processes and service standards
- Identify and communicate recurring issues or process gaps
Qualifications - Bachelor s degree or equivalent experience preferred
Minimum 5 years of hands-on experience in employee benefits required Experience must include Health & Welfare and/or Retirement plans
Demonstrated ability to manage benefit-related cases in a high-volume environment
Strong attention to detail and organizational skills
Ability to manage multiple priorities effectively
Proficiency in Microsoft Office and ability to quickly learn internal systems
Preferred Qualifications - Experience with both Health & Welfare and Retirement plans
- Familiarity with 401(k), pension, or deferred compensation plans
- Experience in benefits administration or HR shared services
- Experience using case management systems
Key Skills & Competencies - Strong problem-solving and analytical skills
- Clear and professional communication
- Customer-focused mindset
- Ability to work independently with minimal supervision
- Strong time management and adaptability in a fast-paced environment
- Team-oriented with a willingness to support across functions
Work Environment This is a high-volume, service-oriented role requiring accuracy, responsiveness, and the ability to manage multiple benefit-related inquiries simultaneously.
Assignment Impact This role directly supports the team by absorbing case volume across Health & Welfare and Retirement, enabling senior team members to focus on process improvements, system enhancements, and strategic initiatives that improve overall service delivery.