Department: Temp Center
Salary/Grade: TMP/01
Position: Temporary AV Support Specialist
Hours: This is a full-time position (37.5 hours)
Pay: $25.00 per hour
Campus: Evanston
Approximate start date:5/15/2026
Approximate end date:11/15/2026
Northwestern University is seeking a temporary AV Support Specialist.
Temporary Job Description:
Providing excellent front-line technical support for all Kellogg faculty, staff and students
Supporting and maintenance of devices and IT services
Supporting video-recording and web conferencing sessions
Providing technical support for public computing including printers, computer kiosks, public displays and peripherals
Performing non-technical tasks and other related duties as required or assigned
Minimum Qualifications:
2 - 4 years of experience in the field of Information Technology end user computing and/or Audio Visual support or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
Two years of customer service experience providing excellent in person or over the phone support
Proficient in Microsoft Office, Windows OS, and Mac OS
Intermediate skills supporting and troubleshooting of audio and video integrated systems and/or computing devices
Basic understanding of TCP/IP networking
Professional demeanor with strong ability to work with others as an effective member of a team
Ability to follow instructions and work effectively with minimal direct supervision
Ability to make sound decisions and work effectively even under time pressure
Detail oriented, self-motivated, and excellent communication skills
Preferred Qualifications:
Basic experience in troubleshooting Windows and Apple hardware
Advanced problem solving skills supporting and troubleshooting of audio and video systems
Exposure to incident tracking tools (i.e., ServiceNow, FootPrints, Remedy, or other)
CTS, A+, Microsoft, Apple, or equivalent certification(s)
Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwesterns non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.