Temp Homebuyer Success Manager

The Homebuyer Success Manager will support the operational delivery of Parity’s homebuyer programs, focusing on day-to-day execution and client support. This temporary, part-time role (20–30 hours per week) is ideal for a current or recent loan officer with experience in Maryland. The Manager will ensure smooth program operations, compliance, and high-quality customer experience, reporting to senior leadership but not serving as a strategic decision-maker.

Key Responsibilities & Deliverables:

• Mortgage and Loan Processing
• • Guide homebuyers through the loan application and closing process, leveraging recent loan officer experience to answer questions and resolve issues.
  • Establish and maintain effective relationships with banking partners, mortgage lenders, and underwriters to support client loan applications.
  • Assist clients with end-to-end mortgage processing, including:
  • • Collecting and verifying required documentation (income, assets, credit, identification, etc.).
    • Assessing client eligibility and advising on appropriate loan programs (conventional, FHA, VA, USDA, as applicable).
    • Guiding clients through pre-approval workflows and preparing complete loan application packages.
    • Coordinating with lenders and underwriters to facilitate timely processing, conditions clearing, and pipeline tracking.
    • Ensuring strict adherence to underwriting guidelines and compliance with Maryland state and federal requirements (TRID, RESPA, ECOA, Fair Lending).
    • Reviewing and explaining closing disclosures and loan documents to clients.
    • Collaborating with title and escrow companies to ensure a smooth closing process.
    • Providing immediate post-close support, including follow-up on funding, document delivery, and addressing any post-closing issues.
• Process Execution & Improvement
• • Execute established processes to enhance the homebuyer experience from contract to closing.
  • Collect and relay client feedback to senior staff for program improvement.
  • Support the implementation of trauma-informed and equity-centered approaches in client interactions.
• Partnership Coordination
• • Liaise with lenders, housing counseling agencies, and community organizations to facilitate client access to resources.
  • Coordinate with internal teams (Construction, Finance, etc.) to ensure seamless communication and resolve operational issues.
• Reporting & Data Management
• • Track and report key metrics (e.g., client satisfaction, program completion rates) using CRM and Excel.
  • Prepare summary reports for leadership on program progress and client outcomes.
• Customer Experience
• • Provide proactive, personalized support to homebuyers, ensuring a positive experience and timely resolution of concerns.
  • Conduct post-close follow-ups to support homeowner stability.

Requirements

• Current or recent loan officer experience in Maryland (required).
• Minimum 3 years’ experience in loan processing, housing counseling, or related fields.
• Familiarity with first-time homebuyer programs, lending processes, and affordable housing.
• Experience using CRM systems and Microsoft Office (Word, Excel, PowerPoint).
• Strong organizational, communication, and customer service skills.
• Ability to work independently and as part of a team.
• Commitment to equitable development and anti-displacement strategies.
• Experience in affordable housing, case management, or community development.
• Knowledge of trauma-informed care and human-centered service delivery.
• Prior work in nonprofit or housing sector is a plus.

Benefits

• Temporary, part-time (20–30 hours/week).
• Reports to CEO.
• Focused on operational execution, not strategic leadership.