TEMP - 26-0011 Specialist - Coordination Services

Job Summary

The Coordination Services Specialist will work on assigned REO assets to ensure that they are sold within the timeframes required by our clients. The Coordination Services Specialist is expected to represent our sellers by reviewing sales contract terms and conditions, coordinate contract delivery to closing and title companies, explain the seller’s closing process to 3rd parties, resolve potential delays in the sales process, request, and review deeds, and update our seller on status of every assigned asset.

Essential Functions/Performance Dimensions and Tasks

The essential functions of the position include, but are not limited to:

• Task Management
  • Manage portfolios, tasks, or assignments through queue to completion
  • Escalate issues to proper department or supervisor for resolution
  • Coordinate completion of tasks with team members
  • Research solutions when necessary to complete tasks
  • Manage a large and high-volume portfolio of assets while maintaining timeframe requirements. This will include but not limited to working in emails/HUDs/Deeds/Final HUDS and status files

• Customer Service
  • Respond to client’s requests or questions via phone, email, portal, or fax
  • Correspond with vendors, clients, or customers liaisons
  • Establish strong client relationships with vendors, clients, and customers
  • Review sales contracts for compliance with seller requirements
  • Responsible for coordinating contract delivery to closing and title companies
  • Request and review closing documents including transfer deeds
  • Provide client with regular updates on all assigned assets under contract

• Quality Assurance
  • Validate information received for correctness and track errors
  • Review and complete projects to evaluate and improve quality
  • Report potential risks, regulatory or investor changes
  • Conduct periodic audits to identify corrective action needed for deficiencies
  • User Acceptance Testing
  • Work proactively with outside settlement providers to push assets to closing
  • Develop and maintain strong working relationships with internal and external business partners

• Other functions, duties, and tasks as assigned

Management retains the discretion to add to or change the duties of the position at any time.

Job Specifications

1. License: None required.
2. Education: High school or equivalent required; Some college or higher preferred.
3. Experience: 1-3 years prior Closing and Escrow, REO Coordination or Transaction Management Experience; Previous experience in real estate or industry related field. Prior experience in escrow/settlement or coordinating home sales on behalf of institutional sellers, preferred.

KSAO’s:

Required Knowledge: Principles and processes for providing customer service; structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; Microsoft Office (emphasis on Excel, Outlook, and Internet Explorer)

Essential Skills:

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; Reading Comprehension: Understanding written sentences and paragraphs in work related documents; Speaking: Talking to others to convey information effectively; Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do; Time Management: Managing one's own time and the time of others. Service Orientation: Actively looking for ways to help people; Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems; Persuasion: Persuading others to change their minds or behavior; Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making; Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action; Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems; Conflict Resolution: Using verbal and nonverbal communication skills to successfully resolve conflicts; Problem Solving: Identifying and working through details of a problem to develop and evaluate options and implement solutions.

Essential Abilities:

Oral Expression: ability to communicate information and ideas in speaking so others will understand; Oral Comprehension: ability to listen to and understand information and ideas presented through spoken words and sentences; Speech Recognition: ability to identify and understand the speech of another person; Speech Clarity: ability to speak clearly so others can understand; Written Comprehension: ability to read and understand information and ideas presented in writing; Written Expression: ability to communicate information and ideas in writing so others will understand; Inductive Reasoning: the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events); Deductive Reasoning:  ability to apply general rules to specific problems to produce answers that make sense; Problem Sensitivity: ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem; Near Vision: The ability to see details at close range (within a few feet of the observer).

Job Context: 

The majority of work will be performed indoors in an environmentally controlled setting. Some property inspections and conferences will require travel and performing work outside of a controlled office setting. The work environment also includes business casual; frequent contact with others via e-mail, telephone, face-to-face, letters and memos; daily decisions which have high impact on co-workers and company results; a low level of autonomy within highly structured process flows; and may frequently include working beyond 40 hours per week.

Vendor Resource Management makes reasonable accommodation to the known physical or mental limitations of an otherwise qualified individual with a disability who is an employee or applicant for employment unless the accommodation would impose undue hardship on the operation of the business in accordance with applicable law. If you require an accommodation in the application process, please call (972) 232-6365 or email: accommodations@vrmco.com.

EOE/Vets/Disabled

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If you have any questions please contact the CCPA Team at CCPA@vrmco.com or (888) 419-2272.