ATM, Banking Services, Communication Skills, Customer Relations, Customer Support/Service, Customer Training, Detail Oriented, Documentation, Federal Contracts, Financial Transactions, High School Diploma, Interpersonal Skills, Keyboards, Mathematics, Needs Assessment, Office Equipment, Physical Demands, Policy Development, Presentation/Verbal Skills, Procedure Development, Resolve Customer Issues, Retail, Service Delivery, Team Player, Telephone Skills, Transaction Processing/Management, Typing, Writing Skills
Job Summary:
Responsible for delivering quality service to First US Bank customers through accurate and efficient handling of various types of financial transactions. Performs additional duties as assigned.
Primary Responsibilities / Job Duties:
- Process customer transactions, including deposits, withdrawals, official checks, account transfers, loan payments, check and debit card orders, stop payments, and other types of requests.
- Maintain knowledge of First US Bank products and services; identify customer needs and develop appropriate referral opportunities through strong customer relationship skills.
- Educate customers on the use of First US Bank digital banking platforms and delivery channel alternatives for their financial interactions.
- Answer branch calls promptly, professionally, and courteously; address customer inquiries; take accurate and complete messages when necessary.
- Perform daily branch operation tasks, including balancing cash drawer, vault, and ATM/ITMs, processing night deposits, ordering currency and coin shipments, completing currency transaction reports, scanning documentation, and other types of activities.
- Adhere to established policies and procedures; Maintain security and confidentiality of customer information; Demonstrate sound judgment within established limits.
- Participate in and complete all required compliance training, including BSA/AML, as well as other internal and external training programs.
- Participate in training new teammates as needed.
- Perform additional duties as assigned.
Position Requirements:
- High school diploma or equivalent required
- Previous customer service and cash handling experience in a financial institution or retail setting preferred
- Strong mathematical skills; ability to accurately balance transactions
- Ability to operate bank software programs and standard office equipment; proficient typing skills
- Ability to maintain focus and attention to detail
- Effective communication skills, both written and oral
- Friendly and courteous demeanor; interpersonal skills necessary to professionally interact with customers and coworkers
- Ability to work cooperatively in a team environment
Working Environment / Physical Demands:
Work is performed in a professional office environment and requires the ability to operate standard office equipment and keyboards. Prolonged periods sitting at a desk and working on a computer. May require the ability to lift files, bend, reach, walk or maneuver around the bank. Must be able to lift up to 15 pounds at times.
Disclaimer:
This position description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job; it is intended to be an accurate reflection of those principal job elements essential to the job.
Federal Contractor - Equal Opportunity Employer M/F/Disabled/Vets
F
First US Bancshares, Inc.