Telephony Engineer

Qualifications:

• High school diploma or GED required; technical certification in telecommunications or a related field is preferred.
• 2+ years of experience working with landline telephone systems or telecommunications infrastructure.
• Experience installing, testing, and troubleshooting copper telephone lines.
• Familiarity with county, government, or enterprise telecom environments is a plus.
• Valid driver's license and reliable transportation (if travel between sites is required).

Skills:

• Experience using tone generators, probe kits, butt sets, and telephone line testers.
• Strong knowledge of copper cabling, telephone circuits, and voice communication systems.
• Ability to tone, trace, identify, and ring telephone lines.
• Familiarity with MDF/IDF closets, punch-down blocks (66/110), and cross-connects.
• Ability to read telecom wiring diagrams and cable documentation.
• Strong troubleshooting and diagnostic skills.
• Excellent verbal and written communication skills.Ability to work independently and manage multiple service requests.
• Strong attention to detail and commitment to quality workmanship.
• Basic computer skills for documenting work orders and test results.
• Ability to lift up to 50 lbs and work in equipment rooms, ceilings, or confined spaces when necessary.

• Tone, trace, and identify landline telephone circuits using telecom testing equipment.
• Ring and test telephone lines to verify connectivity, continuity, and proper operation.
• Install, troubleshoot, and maintain copper-based telephone lines and associated telecom infrastructure.
• Diagnose and resolve issues related to voice communication circuits and landline connectivity.
• Perform cable identification, labeling, and documentation of telephone lines.
• Test telephone jacks, punch-down blocks, cross-connects, and distribution frames.
• Coordinate with county IT and telecommunications teams during installations, maintenance, and repairs.
• Maintain accurate records of testing results, line assignments, and service activities.
• Follow safety procedures and local telecommunications standards while working in county facilities.
• Support moves, adds, and changes (MAC) for telephone services as required.
• Verify proper functionality of PBX, analog, or digital phone systems where applicable.
• Respond to service requests and troubleshoot outages to minimize downtime.