Telemedicine Physician Assistant (Onsite)

The Telemedicine Physician Assistant is responsible for providing telephonic clinical assessment, health education and utilization management services to a variety of patients. The Telemedicine Physician Assistant uses evidence-based triage protocols, Epic Triage Encounter tools, and clinical judgment to assess patient symptoms, provide guidance, and direct patients to the appropriate level of care.

ESSENTIAL JOB FUNCTIONS:

• Assesses patient symptoms and acuity, provides advice including home care guidance, referrals to urgent care, emergency services, or specialist/primary care providers.
• Educates caller on self-help and care at home strategies to reduce need for office visits and reduce Urgent Care/Emergency Department visits
• Schedules appointments as needed based on clinical assessment and judgment and/or as requested by caller
• Responds to patient messages and clinical inquiries within established timeframes
• Documents triage encounters in Epic, including reason for call, protocol used, disposition, and clinical advice provided
• Receives and manages warm transfers from Call Center agents requiring clinical assessment
• Manages and responds to provider in-basket messages and clinical work queues
• Provides real-time feedback and education to support effective patient navigation and symptom escalation processes
• Communicates patient status updates and care recommendations to physicians and clinical teams
• Consults with supervising physicians or other appropriate providers as necessary
• Schedules patient appointments when clinically appropriate to ensure timely access to care
• Applies clinical judgment when protocols alone are insufficient, prioritizing patient safety and escalation for high-acuity symptoms such as chest pain, stroke symptoms, or trauma
• Tracks outcomes using wrap-up codes and reviews daily metrics dashboards to monitor performance and support department reporting
• Delivers compassionate, patient-centered communication when interacting with patients, caregivers, and care teams
• Performs other job duties as required by manager/supervisor.
• Demonstrates professionalism, empathy, and problem-solving skills when managing challenging patient interactions
• Builds strong working relationships with physicians, clinical staff, and contact center teams to support coordinated care delivery
• Supports a collaborative environment by sharing clinical expertise and assisting team members with complex cases
• Provides high quality medical services in a culturally sensitive and linguistically appropriate manner.
• Maintains strict patient confidentiality and comply with all HIPAA policies