Telecommunicator (Pool 2026) Salary $40,394.64 Annually
Location: Rockingham County, NC
Job Type: Full Time Regular
Job Number: 01767
Department: Telecommunications
Opening Date: 02/05/2026
Closing Date: Continuous
Description Rockingham County is an equal opportunity employer and will comply with federal and state statutes regarding discrimination in employment. Performs intermediate technical work on an assigned shift dispatching law enforcement, fire, emergency medical service and non-emergency calls for service, and related work as apparent or assigned. Work is performed under the moderate supervision of the Assistant Lead Telecommunicator, Lead Telecommunicator and 911 Director.
Benefits Summary Paid Medical, Dental, Vision & Life Insurance Onsite wellness/medical clinic Onsite fitness center Retirement Flexible Spending Paid Vacation, Sick & Holidays Bereavement Community Service Leave Weekends Off (varies by position) Flexible Work Schedules & Telework Options (varies by position) Tuition Reimbursement 401-K & 457 Plans with county match up to 1% of base salary
Examples of Duties Operates emergency communication system; answers all emergency and non-emergency calls; receives complaints and requests for service; obtains necessary information and dispatches medical, fire and law enforcement personnel and/or advises callers of proper contact for assistance or information. Operates a computer terminal; transmits and receives information via Department of Criminal Information (DCI) and National Crime Information Center (NCIC) networks; enters medical, fire and law enforcement calls into computer aided dispatch system. Monitors radio channels for medical, fire and law enforcement agencies; maintains radio contact with dispatched personnel; provides pre-arrival and post-dispatch instructions. Provides directions to responding units using the computer mapping system. Serves as liaison to various agencies including on-call personnel, Sheriffs Office, home health and hospice, Health and Human Services, courts, etc. Answers non-emergency and after hours calls for various departments. Maintains communication logs and reports including the nature of calls, actions taken, and time involved. Provides requested information to local attorneys and the Sheriffs Office. Prepares and generates reports and other types of correspondence; maintains files and records. Performs pager announcements for emergency medical services open shifts and information. Testifies in court on calls taken. Maintains resource manuals; maintains the cleanliness of the office. Provides training to Telecommunicators; observes trainees to ensure that procedures and protocols are being followed.
SUPERVISION Received: Works under the Supervision of the Lead Telecommunicator and 9-1-1 Manager. Supervision Given: (If supervisor list positions supervised) Position has no supervisory responsibilities.
INTERPERSONAL CONTACT Interact with external customers such as Fire Departments, Rescue Squads, ATF, OSFM, District Attorney, Contractors, Office of Emergency Management, Forestry, Red Cross, Medial, UNC Healthcare, Businesses Highway Patrol, SBI, Municipal Law Enforcement, and various community groups.
RECRUITMENT STANDARDS (CORE COMPETENCIES) • Familiarity with disaster response protocols incident command systems, and relevant laws and regulations. • Strong Analytical Skills, critical thinking skills, excellent communication skills, and the ability to remain calm under pressure. • Critical thinking skills. • Strong Leadership in establishing effective communications during emergencies. • Reasoning ability - solve practical problems and deal with a variety of concrete variables in situations where only standardization exists. • Ability to motivate members to achieve goals and act effectively in emergency and stressful situations.
KNOWLEDGE, SKILLS, AND ABILITIES • Thorough knowledge of County policies and procedures. • Thorough knowledge of the methods of operating the communication system. • Thorough knowledge of radio and teletype procedures. • Thorough knowledge of the geography of the County and location of important buildings. • Thorough knowledge of law enforcement forms, terminology, and records. • Thorough knowledge of department policies and procedures. • Thorough knowledge of preparing detailed reports and other types of correspondence. • Thorough knowledge in the use of standard office equipment and associated software (e.g. OSSI One Solution Computer Aided Dispatch, Motorola Dispatch MCC-5500 Graphic User Interface, NC Aware, Paramount Pro-QA Medical EMD and PC Windows 7 Professional). • Ability to communicate effectively in oral and written form. • Ability to deal with the public under stressful conditions and remain calm. • Ability to follow oral and written directions. • Ability to establish and maintain effective working relationships with associates and the General public.
PHYSICAL ACTIVITIES, VISUAL ACUITY, AND WORKING CONDITIONS FOR THIS POSITION Stooping - Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles Kneeling - Bending legs at knee to come to a rest on knee or knees Crouching - Bending the body downward and forward by bending legs and spine Reaching - Extending hand(s) and arm(s) in any direction Standing - Remaining upright on the feet, particularly for sustained periods of time Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another Pushing - Using upper extremities to press against something with steady force to thrust forward, downward, or outward Pulling - Using upper extremities to exert force to draw, drag, haul or tug objects in a sustained motion Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling Grasping - Applying pressure to an object with the fingers and palm Feeling - Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips Talking - Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communications, and making fine discriminations in sound Repetitive Motions - Making substantial movements (motions) of the wrists, hands and/or fingers
Physical Requirements of This Position Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met Visual acuity requirements including color, depth perception and field of vision Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices and/or assembly or fabrication of parts at distances close to the eyes The conditions the worker will be subject to in this position None: Employee is not substantially exposed to adverse environmental conditions (typical office or administrative work) Minimum Qualifications Minimum Education and Experience: High school diploma or GED and moderate experience as a Telecommunicator, or equivalent combination of education and experience. License or Certification Requirements: • Obtain Emergency Medical Dispatch, NC DCI, CPR and NIMS 100, 200,300, 400, 700 and 800 certifications within six months of hire. • Valid drivers license in the State of North Carolina.
Medical, Dental, and Vision Insurance For Full Time employees in a regular position, insurance is available and effective the first day of the following month after having worked for an entire month. The County currently pays 100% of the cost for regular employees working at least 30 hours per week. Dependent coverage is also available.
Paid Time Off This benefit is available to regular employees working at least 20 hours per week. Time off includes: Vacation/Annual Leave Sick Leave Paid Holidays Bereavement Local Government Retirement System All employees in regular full or part time position are required to contribute to the retirement system. Contributions are taken on a pre-tax basis. The current contribution amount is 6%. Supplemental Retirement Plans NC 401(k) - Employees have the option of making contributions on a pre or post tax basis to a 401(k) and on a pre tax basis to a a 457(b) plan. Contributions will be matched by the county, up to 1% or their annual base salary. Other Insurance Insurance such as life, short term disability, and cancer care are available to regular employees and can be paid through payroll deduction. Direct Deposit All employees are required to have direct deposit. Other Benefits Annual longevity payment beginning with the 6th full year of full or part time regular employment Employer: Rockingham County Government