The Telecommunications / Audio Visual is responsible for the design, implementation, support, and maintenance of the organization's telecommunications and audio-visual technology infrastructure across clinical, administrative, and operational environments. This role supports enterprise voice systems, conferencing platforms, AV integrations, paging systems, collaboration technologies, and associated network-connected communication systems.
The engineer will work closely with IT Infrastructure, Clinical Operations, Facilities, and external vendors to ensure reliable communication services and modern collaboration experiences throughout the organization.
Essential Duties and Responsibilities
Support and maintain enterprise telecommunications systems including VoIP, call routing, voicemail, contact center technologies, and unified communications platforms.
Design, implement, configure, and troubleshoot AV systems for conference rooms, boardrooms, training spaces, digital signage, and other collaboration environments.
Manage and support Microsoft Teams Rooms, conferencing systems, cameras, microphones, speakers, wireless presentation systems, and associated AV hardware/software.
Coordinate installation and maintenance activities with vendors, facilities teams, and external contractors.
Support overhead paging systems, emergency communication systems, and integrated communication technologies.
Assist with network connectivity and troubleshooting for telecommunications and AV devices.
Participate in infrastructure modernization initiatives involving voice, video, wireless, and collaboration technologies.
Develop and maintain technical documentation, diagrams, standards, and operational procedures.
Monitor system performance and proactively address service interruptions or degradation.
Participate in on-call support and operational escalation processes when required.
Ensure telecommunications and AV systems comply with organizational security, operational, and reliability standards.
Collaborate with leadership and operational stakeholders to identify technology improvement opportunities and enhance end-user experience.
The Health Care District of Palm Beach County is an independent special taxing district that has served as a healthcare safety net for more than 36 years to fill in gaps in access to healthcare services. This unique healthcare system covers the entire county and provides a wide range of services such as nine community health centers (Federally Qualified Health Centers) which serve everyone regardless of ability to pay; school health teams in 172 public schools; a lifesaving Trauma Hawk aeromedical helicopter program; a rural, public teaching hospital, Lakeside Medical Center; an award-winning skilled nursing center; a ground ambulance program for Health Care District patients needing a higher level of care and the county's Trauma Agency, which ensures quality outcomes within the county's trauma system and leads initiatives to prevent traumatic injury.
We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, creed, religion, military or veteran status, age, sex, pregnancy status, genetic information, national origin or ancestry, citizenship, physical or mental disability, marital status, sexual orientation or identification status, or any other legally recognized category protected by jurisdictional, state or federal law. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
We are also committed to maintaining a safe, healthy, and productive work environment for all employees. As such, we are a Drug-Free Workplace.
This role may require Agency of Health Care Administration (AHCA) background screening and clearance. As required under House Bill 531, applicants may review AHCA's education and awareness information at the following link: https://info.flclearinghouse.com/
Minimum Qualifications
Preferred Qualifications
The Health Care District of Palm Beach County is an integrated public health system established by the voters as a special taxing district. The safety-net system is an equal opportunity employer of approximately 1,400 employees. The Health Care District provides challenging and fulfilling employment opportunities through its health coverage programs for uninsured residents, a pharmacy operation, a nationally-recognized Trauma System that includes the Trauma Hawk Aeromedical Program, adult and pediatric services at the C. L. Brumback Primary Care Clinics throughout the county, a School Health program which staffs registered nurses in nearly 170 public schools, short-term or long-term inpatient care at the Edward J. Healey Rehabilitation and Nursing Center, and the county’s only public hospital, Lakeside Medical Center, which serves the rural, western Glades’ communities. For more information, visit www.hcdpbc.org.