Key Responsibilities
Technical Program Management
• Lead end-to-end technical program management for large-scale network and telecom initiatives impacting thousands of retail stores.
• Own program planning, execution, timelines, dependencies, risk management, and executive-level status reporting.
• Drive cross-functional alignment across Network Engineering, Store Technology, Security, Infrastructure, Finance, and external partners.
• Manage program governance, milestones, and success metrics to ensure delivery against business and technical objectives.
Store Circuit Upgrade Programs
• Own and lead key store circuit upgrade initiatives, including bandwidth increases, access technology transitions, and resiliency improvements.
• Coordinate upgrades across WAN, DIA, Broadband, LTE/5G, and backup connectivity to support store growth and performance demands.
• Partner with carriers, vendors, and internal teams to plan, schedule, and execute upgrades with minimal store disruption.
• Ensure circuit upgrades meet performance, availability, security, and cost targets.
• Track program progress, risks, and benefits realization, including improved performance and reduced incident impact.
Telecom Optimization & Strategy
• Execute the telecom optimization strategy across global retail stores, corporate offices, and distribution centers.
• Continuously assess telecom services to improve cost efficiency, resiliency, and scalability.
• Drive initiatives such as carrier consolidation, access diversity, technology refresh, and SD-WAN optimization.
• Evaluate and pilot innovative access solutions to support Store of the Future initiatives (e.g., 5G, fixed wireless).
Vendor, Carrier & Financial Management
• Lead relationships with global and regional telecom carriers and service providers.
• Oversee contract lifecycle management, renewals, and negotiations in partnership with Strategic Sourcing.
• Manage telecom cost governance, including usage analysis, invoice validation, and savings tracking.
• Provide regular reporting on program delivery, telecom spend, optimization outcomes, and realized savings to leadership.
Store & Business Enablement
• Ensure store connectivity supports critical business services including POS, Store Wi-Fi, IoT devices, digital signage, and cloud applications.
• Partner with Store Operations and Technology teams to align upgrades with store calendars and operational needs.
• Improve store network reliability and customer experience through proactive modernization efforts.
Operational Excellence & Risk Management
• Establish standards, KPIs, and processes for telecom programs and service performance.
• Improve incident escalation and carrier response processes to reduce MTTR.
• Identify and mitigate technical, operational, and delivery risks across complex programs.
Leadership & Collaboration
• Provide technical and program leadership within the network and telecom domain.
• Mentor program managers or analysts supporting telecom and store initiatives.
• Communicate clearly with both technical and executive stakeholders, translating complex initiatives into business outcomes.
Key Competencies