Telecom Engineer (onsite)

Our Government Client in Downtown, NYC is looking for a Telecom Engineer for a 12+mont assignment. This consultant needs to be local to attend a FTF interview and work onsite 5 days a week

Normal Business Days/Hours: Monday – Friday (9:00am - 5:00pm includes one-hour unpaid lunch) - 35 hours work week.  100% on site NO REMOTE WORK!

Start Date: 9/15/2026

Scope of Work

• Provide Telecom Support, telephone repairs, moves, adds, and changes at various Client field offices including 2 Secure Detention Center facilities.
• Interface with Telecom vendors to resolve issues and system upgrades
• Perform site surveys and participate in walk throughs to diagnose problems for moves, adds, changes, repairs, and telecom solutions
• Perform required tasks for conversion of Centrex phone system to VoIP i.e. stations reviews, placement of instruments, interact with system integrator, testing and training
• Manage data circuits (WAN, Internet, PRIs); interface with carriers, network team for the installation of new circuits and troubleshooting of existing circuits
• Use of Telecommunications provisioning software and Cisco Hosted Collaboration Solution (HCS) to administer moves, adds and changes on Client end users Centrex phones, VoIP phones and Voice Mail Systems
• Use videoconference (VTC) infrastructure to connect multiple parties to video conferences and assist with the installation and troubleshooting of endpoints.
• Design and maintain the MDF, IDF, cable infrastructures at all Client locations.
• Install, terminate, and test cabling of moderate distance.
• Coordinate & implement backbone cabling where necessary. Oversee cabling work performed by the vendors.
• Use Client Telecom Inventory Management System to keep up to date inventory on voice and data lines, phone instruments assigned to locations/users.
• Utilize Service Desk software to create problem tickets, manage assigned workload and update assigned problem tickets with detailed resolution.
• Conduct end user technical training or provide instructions as needed on Telecommunications instruments, VoIP, videoconferencing, and peripherals.
• Required to work at any Client location within the five boroughs of NYC to support 24x7 operations
• Required to work in 2 secure detention center facilities in Brooklyn and Bronx

Vendor Qualifications

• Preferably 5 years of hands-on experience as Telecom Engineer managing telecom services
• Working knowledge of Microsoft Windows 10, Office 365/Exchange online, Browsers, MS Visio, and Project
• Experience with Telecommunication Enterprise Direct, Telecommunication CMAC, VMM, Interactive Voice Response Systems, Cisco Hosted Collaboration Solution (HCS)
• Working experience in recognizing and resolving Telecom (hardware, software, application) problems
• Must have good verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Ability to multitask and perform in a high-paced/high pressure environment
• Ability to work independently or within a group to resolve an issue
• Ability to communicate with different levels of the organization
• Strong team player with service-oriented attitude and customer focus
• Ability to provide effective and efficient real-time support for a variety of Telecom issues, and users proven experience with solving telecom related issues via the phone.
• Ability to work in small IDF closets
• Must be able to lift and move equipment weighing up to 50lbs