Job#: 3040718Technology Support Specialist - TampaLocation: Tampa, Florida (Onsite)Role OverviewAn immediate opening is available for a Technology Support Specialist. This role involves providing comprehensive technical support in a dynamic environment. The specialist will manage software changes, handle desktop support, and resolve computer-related problems to ensure operational efficiency.Key ResponsibilitiesProvide Level 1 and 2 support, with escalation of Level 3 issues.Manage proprietary software changes and the introduction of new technologies.Perform full desktop support, including diagnosing system issues, reimaging computers, and providing password assistance.Resolve all field computer-associated problems.Utilize a ticketing system to manage and track workflow.Work with vendors and track service agreements.Maintain hardware inventory to facilitate new user setup.Required QualificationsA minimum of two years of Level 1 Help Desk experience is required.Candidates must have demonstrated success in troubleshooting PC-related problems within a Windows environment. This includes a strong technical knowledge of computers, networks, systems, and the internet.Legal authorization to work permanently in the United States for any employer without requiring visa transfer or sponsorship is necessary.Preferred QualificationsAssociate degree in Computer Science or related field, or an equivalent combination of education and experience.Two or more years of combined Level 1 and 2 Help Desk experience.Experience with supporting and maintaining a LAN/Server environment.Proficiency in installing system changes and providing sign-on maintenance.Experience with setting up networked computers and ordering office computer equipment.Basic understanding of printers, telecommunication systems, and video conferencing equipment.Prior experience working with vendors.Ability to travel locally to corporate and district offices.Core CompetenciesA self-starter who can work independently and solve problems without direct supervision.Interpersonal skills to work effectively with users and vendors.Written and verbal communication skills.The ability to balance multiple priorities and manage demands.#J-18808-Ljbffr
Apex Systems, a segment of ASGN Inc. (NYSE: ASGN), is a technology services business that delivers emerging technology solutions to bring our clients digital visions to life. Apex has presence in over 70 markets across North America, Europe, and India. Our consultants work with all types of companies throughout all industries, including more than 300 of the Fortune 500 companies. Are you an innovator with high standards who wants to help shape the world? We want you! Learn more about how to find your purpose with Apex, visit www.apexsystems.com.
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.