Technology Support Specialist

Position: Technology Support Specialist

Reports to: Technology Directors for the District

Location: Sharon Public Schools - 75 Mountain St., Sharon, MA 02067

Work Year: The Technology Team works a 12 month schedule

Full Benefits: Health, Sick and Vacation

Salary: $60,000-$66,000 based on education and experience

Position summary

The Technology Support Specialist provides on-site technical support for all staff, students, and classroom technology at Sharon Public Schools. This role is the primary building-based contact for devices, instructional technology, and core systems, requiring strong technical skills, customer service, and the ability to manage multiple priorities independently.

Essential responsibilities

• Serve as the primary on-site technical support contact for all middle school staff and students, providing timely, professional assistance in person, by email, and through the district help desk system. This position will also need to have the flexibility to move between other buildings across the district.
• Support, troubleshoot, and maintain end-user devices including Chromebooks, MacBooks, iPads, teacher laptops, and desktop computers (macOS/Windows/ChromeOS as applicable).
• Configure, deploy, and update devices using district management tools (e.g., Google Admin Console, Apple School Manager, MDM such as Jamf School or similar).
• Support classroom technology including projectors/interactive displays, document cameras, sound systems, printers, copiers, and other instructional hardware.
• Assist staff with accessing and using instructional and productivity applications (e.g., Google Workspace, learning management systems, assessment platforms, SIS/gradebook tools).
• Troubleshoot hardware, software, network, and account issues; escalate complex issues to district IT when needed, documenting all steps in the ticketing system.
• Manage student device intake and return, including inventory, basic diagnostics, coordination of repairs, and maintaining accurate asset records.
• Support classroom technology setup for daily instruction as well as special events, testing, and presentations.
• Collaborate with school leadership and the instructional technology team to support technology use aligned with curriculum and school initiatives.
• Provide just-in-time training and informal coaching for staff on effective use of devices, applications, and classroom technology.
• Maintain an organized workload, prioritize multiple requests, and communicate status updates and timelines to staff and administrators.
• Assist with ensuring student online safety and compliance with district technology policies, including appropriate use, data privacy, and security practices.
• Participate in district technology projects (deployments, upgrades, pilots, testing windows) as assigned.
• Perform other related duties as assigned by the Technology Directors for the district or the building Principals.

Required qualifications

• College Technology degree or equivalent; additional technical coursework, certifications, or an associate's degree in IT or related field preferred.
• Demonstrated experience providing technical support in a school, help desk, or customer-facing IT environment.
• Working knowledge of:
• Chromebooks and Google Admin Console
• iPads and basic Apple ecosystem concepts (Apple IDs, apps, updates)
• macOS and/or Windows operating systems
• Common classroom technology (projectors/displays, printers, basic AV)
• Strong troubleshooting skills and the ability to diagnose and resolve common hardware, software, and connectivity issues.
• Excellent interpersonal and communication skills, with the ability to build positive relationships with teachers, staff, and students.
• Proven ability to work independently, manage time effectively, and handle multiple competing priorities in a busy school environment.
• Commitment to customer service, patience, and professionalism when supporting users with varied technology comfort levels.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to lift, move, and set up equipment (typically up to 40 pounds) and traverse the building to support classrooms throughout the day.

Desired qualifications

• Experience working in a K-12 education environment, although a similar large business organization would be acceptable.
• Familiarity with:
• MDM tools such as Jamf School or comparable platforms
• Student information systems and assessment platforms (e.g., PowerSchool, Star360, MCAS-related tools, online testing systems)
• Basic networking concepts (Wi-Fi, switches, ports, VLANs)
• Industry certifications (e.g., Google IT Support, CompTIA A+, Apple certifications, Google for Education certifications, AI training and certifications).

Key competencies

• Relationship building: Able to establish trust and rapport with staff and students; approachable, patient, and supportive.
• Customer service: Focused on clear communication, follow-through, and a positive experience for users.
• Time management: Skilled at organizing workload, prioritizing tickets, and meeting deadlines when serving as the primary support in the building.
• Problem solving: Thinks critically, uses available tools and documentation, and knows when to escalate.
• Adaptability: Comfortable learning new systems and applications as the district's technology environment evolves.

District Policies (Details will be provided after job offer accepted.)

• CORI Report: All applicants will be required to pass a CORI report.
• Fingerprint and Background Check: Also required.
• Tobacco products and Vaping on school grounds is prohibited at all times.

Contact Information

Chris Koury - ckoury@sharonschools.net | Andy Farrer - afarrer@sharonschools.net