Administrative Skills, Android, Computer Certifications, Computer Hardware, Computer Maintenance, Computer Networks, Computer Servers, Computer Software, Data Quality, Document Scanners, Emerging Technology, Hardware Repair, High Tech Industry, IT Service Management (ITSM), Information Technology & Information Systems, Internet/IP Telephony, Laptop PC, Leadership, Microsoft Windows Desktop, Microsoft Windows Server, Network Software, On Site Support, Peripheral Hardware, Printers, Problem Solving Skills, Software Administration, Staff Development, Systems Administration/Management, Technical Delivery, Technical Support, Willing to Travel, iOS
Technology Support Specialist - Level III JobID: 811
Position Type:
Technology
Date Posted:
3/21/2025
Location:
ADMN BLDG
Additional Information: Show/Hide
Beaumont Independent School District
Job Description
JOB TITLE: Technology Support Specialist - Level III CLASSIFICATION: Nonexempt REPORTS TO: Director of Information Technology PAY GRADE: AUX 8 Choose # of days worked LOCATION: Admin Bldg \u2013 Information Services DATE REVISED: 4/6/2022
PRIMARY PURPOSE:
Responsible for all technical issues that cannot be resolved by Level I or Level II Technology Support Specialists. Use abilities Keep up-to-date with emerging technologies.
QUALIFICATIONS:
Education/Certification:
- High-school diploma or equivalency is required
- Associate degree or high-level certification in computer related field preferred
- Work experience in related field accepted
- Two years leadership experience preferred
Special Knowledge/Skills:
- Ability to work independently on complex issues.
- Extensive knowledge of computer hardware and software applications.
- Experience with
- Ability to install, maintain, and repair computers, servers, and peripherals including printers, scanners, and data projectors
- Ability to install and maintain structured cabling
Experience:
- Five plus years in computer-related field preferred
- Two years educational setting experience preferred
MAJOR RESPONSIBILITIES AND DUTIES:
Routine Activities
- Resolve technical issues escalated by Level II Technology Support Specialists.
- Assist with tasks related to Information Services projects.
- Develop custom solutions for complex technical issues.
- Provide advanced technical assistance and in-service training as needed.
- Evaluate equipment regarding obsolescence and school district use for cost efficiency of repairs.
- Assist with maintaining computer management software.
- Identify and escalate appropriate tickets to the Help Desk Manager.
- Schedule and maintain technology deliveries and inventory.
- Provide 'on-site' support for the Administration and Annex locations.
- Perform duties in a professional, ethical, and responsible manner.
- Conduct oneself in a professional and ethical manner in accordance with generally accepted community standards.
- Perform other duties as assigned.
- Ensure data integrity and confidentiality.
Professional Growth and Development
- Participate in staff development activities to improve job-related skills.
- Demonstrate interest and initiative in professional improvement.
Supervisory Responsibilities
EQUIPMENT USED:
- Windows desktops/ laptops, iOS/Android devices, and Chromebooks
- IP Based telephony equipment
- Windows Based Servers
- Google Admin Console
- Various third-party computer and network products and software
WORKING CONDITIONS:
Mental Demands
- Maintain emotional control under stress
- Work with frequent interruptions
- Occasional prolonged or irregular hours of work
Physical Demands
- Moderate lifting and carrying; up to 50 pounds
- Intermittent bending and stooping
- Reaching above shoulder, use of fingers, repetitive hand motions
- Prolonged use of computer
Environmental Demands
- Normal computer room environment
- Travel: Some
The State Board for Educator Certification will require all first time applicants for an initial credential to be fingerprinted as part of a national criminal background check. A cost of up to $49. 00 will be charged for fingerprinting.
The above statements describe the general purpose and responsibilities assigned to the job and are not an exhaustive list of all responsibilities, duties, and skills that may be required. This job description is not an employment agreement or contract. The administration has the exclusive right to alter this job description at any time without notice.
Approved by Immediate Supervisor: Date: Reviewed by HR Director: Date: Received by Employee: Date:
The Beaumont Independent School District does not discriminate on the basis of age, color, disability, national origin, race, religion, or sex in the educational programs or activities that it operates and is an equal opportunity employer.
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Beaumont Independent School District