Technology Support Specialist I

DP Professionals

Columbia, SC

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JOB DETAILS

SKILLS

Call Centers, Communication Skills, Computer Science, Customer Support/Service, Health Insurance, Identify Issues, Incident Response, Information Technology & Information Systems, Leadership, Maintenance Services, Microsoft Excel, Microsoft Outlook, Microsoft SharePoint, Microsoft Word, Quality Control, Security Clearance, Systems Maintenance, Team Player, Technical Support, Time Management, Typing, United States Citizen

LOCATION

Columbia, SC

POSTED

4 days ago

DPP is seeking a Technology Support Specialist for an opportunity with our client in the healthcare insurance industry.

Work location: Onsite in Columbia, SC.
Hours: 8-hour shift, 6:30 AM – 6:30 PM
Duration: 12 months
Term: W2
Work authorization: Candidates must be eligible to earn a low-level (Public Trust) US security clearance.

Position summary:

Resolve daily customer technical issues by identifying problems and providing solutions
Handle and manage all high severity incidents, escalations, and service requests across the company
Monitor incoming tickets and ensure timely response and updates
Lead and coordinate incident calls (bridgelines) during outages
Send outage notifications and maintain clear communication during incidents
Update and maintain ticketing systems with accurate status and details
Route tickets to the appropriate internal support teams (IS) for resolution
Communicate clearly with customers and internal teams (verbal and written)
Maintain high typing accuracy with minimal errors
Ensure quality control for all written communications and updates
Act as a calm mediator to resolve conflicts between teams and keep work moving forward
This is a leadership and facilitation opportunity

Required:

Highly proficient in Word, Excel, Outlook, SharePoint

Nice to have:

ServiceNow

Minimum required work experience:

None, with related Associate degree
Preferred: 1 year of technical call center experience

Education:

Associate degree or higher-level degree in Computer Science, Information Technology or other job-related degree.
Degree equivalency: 2 years of job-related work experience.

About the team:

The team of 3 technicians is responsible for managing all high severity incidents across the company
They oversee and coordinate critical incident tickets coming from the central service desk
The team ensures all high severity issues are properly handled, escalated, and resolved
They work closely as a small team to manage workload and maintain consistent incident handling
The team supports a large enterprise user base through centralized incident oversight

Interested? Learn more:
Click the apply button or contact our recruiter Jason at Jason.Slabaugh@dppit.com to learn more about this position (#26-00578).

US Citizen: This role requires the ability to obtain a Public Trust US security clearance, which requires a thorough background search and US citizenship. Residency requirements may apply. EOE/AA/V/D

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.

Technology Support Specialist I

DP Professionals

Columbia, SC

About the Company

DP Professionals

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