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Technology Support Assistant

Arkansas Association of Educational Administrators

Hot Springs, AR

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JOB DETAILS
SALARY
SKILLS
Access Control, Apple, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA A+, CompTIA Network+, Computer Maintenance, Computer Networks, Computer Science, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop PC, Detail Oriented, Documentation, Educational Technology, Equipment Maintenance/Repair, Establish Priorities, Executive Assistant Skills , Help Desk, High School Diploma, Identify Issues, Information Technology & Information Systems, Internet Security, Laptop PC, Lift/Move 50 Pounds, Mac Operating System, Manufacturing Data Management, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows Server, Mobile Devices, Multitasking, Network Administration/Management, Network Connectivity, Network Support, Network Switching, Network System Hardware, Organizational Skills, Physical Security, Print Server, Printers, Printing, Problem Solving Skills, Software Administration, Systems Administration/Management, Systems Maintenance, Team Player, Technical Support, User Account Administration, Virtual Machine (VM), VoIP (Voice over IP), Wireless Communications
LOCATION
Hot Springs, AR
POSTED
4 days ago

Technology Support Assistant

Position Summary

The Technology Support Assistant provides day-to-day technical support for Fountain Lake School District staff, students, and district technology systems. This position is responsible for troubleshooting hardware and software issues, managing user accounts, supporting network-connected devices, maintaining district technology equipment, and providing exceptional customer service to end users. The Technology Support Assistant reports directly to the Director of Operations.

Essential Duties and Responsibilities

User and Account Management

  • Create, modify, and disable staff and student user accounts.
  • Process employee and student name changes across district systems.
  • Manage user permissions and access requests.
  • Assist with password resets and account troubleshooting.

Help Desk and End User Support

  • Serve as the primary responder for technology help desk tickets.
  • Diagnose and resolve hardware, software, printer, and connectivity issues.
  • Provide in-person, phone, and remote support to district staff and students.
  • Install, configure, and maintain desktop computers, laptops, chromebooks.
  • Assist users with Microsoft Windows, macOS, and district-approved software applications.

Systems and Device Management

  • Support and maintain Mobile Device Management (MDM) systems for Apple devices.
  • Manage print servers and district printing infrastructure.
  • Configure, deploy, and troubleshoot printers and copiers.
  • Program and support VoIP phone systems, including extension assignments and changes.
  • Program and manage district intercom systems.
  • Create and manage electronic key fobs and access control credentials.

Network and Infrastructure Support

  • Assist with installation, maintenance, and troubleshooting of wired and wireless network infrastructure.
  • Support network equipment including switches, wireless access points, and related devices.
  • Demonstrate understanding of:
  • Active Directory (AD)
  • DHCP
  • DNS
  • Wireless networking fundamentals
  • Network infrastructure concepts
  • Assist with network troubleshooting and connectivity issues.

Security and Physical Technology Systems

  • Assist with installation and maintenance of security camera systems.
  • Support access control systems and related hardware.
  • Follow district cybersecurity and technology security procedures.

Additional Responsibilities

  • Maintain accurate documentation of technology assets and support activities.
  • Assist with technology projects and district-wide deployments.
  • Participate in summer technology maintenance and upgrades.
  • Chromebook repairs.
  • Perform other duties as assigned by the Director of Operations.

Qualifications

Required Qualifications

  • High school diploma or equivalent.
  • Strong customer service and communication skills.
  • Working knowledge of Microsoft Windows, Windows Server, VM's, and Apple macOS.
  • Ability to troubleshoot hardware, software, and network-related issues.
  • Ability to lift and move technology equipment up to 50 pounds.
  • Ability to work independently and as part of a team.

Preferred Qualifications

  • Associate degree or technical certification in Information Technology, Computer Science, Networking, or related field.
  • Experience supporting Active Directory environments.
  • Experience with Apple device management (MDM).
  • Experience supporting VoIP phone systems.
  • Experience with wireless networking and network infrastructure.
  • Experience with security cameras, access control systems, or educational technology environments.
  • Industry certifications such as CompTIA A+, Network+, Apple, Microsoft, Google, or similar certifications are preferred.

Knowledge, Skills, and Abilities

  • Excellent troubleshooting and problem-solving skills.
  • Strong organizational skills and attention to detail.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Ability to communicate technical information to non-technical users.
  • Ability to maintain confidentiality and professionalism when handling district information.

Terms of Employment

  • 240 Day Position
  • Reports To: Director of Operations
  • Minimum Salary - $44,045
  • Maximum Salary - $53,145

About the Company

A

Arkansas Association of Educational Administrators