Posting Details
Come and join the Bearkat community!
Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging.
SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package, competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs.
Posting Information
This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.
Requisition 202600167S Title Technology Support Analyst I FLSA status Non-Exempt Hiring Salary
This position is a pay grade 5. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/550174.pdf.
Occupational Category Technical/Para-Professional Department SHSU Online Division Division of Academic Affairs Open Date 06/09/2026 Open Until Filled Yes Educational and Experience Requirement
Associate's degree in information technology, instructional technology, computer science, business, or a related field required. Bachelor's degree preferred. Two years of experience in technical support, call center operations, customer service, IT help desk support, instructional technology support, or related areas required. Experience supporting distance learning platforms, digital tools, or educational technology systems is desirable. A combination of education, experience, and training that produces the required knowledge and abilities may be considered
Nature & Purpose of Position
Supports the operational administration, maintenance, and continuous improvement of enterprise academic and instructional technology systems managed by SHSU Online. Assists in the administration and support of Blackboard Learn and a broad portfolio of integrated teaching and learning technologies used across the university system. Works within the Blackboard Administration team to support system functionality, user and account management processes, software integrations, operational troubleshooting, platform configuration activities, and technology lifecycle support.
Primary Responsibilities
Assists in the operational administration and support of Blackboard Learn and enterprise academic technology systems managed by SHSU Online. Supports system functionality, platform operations, user management processes, and integrated teaching and learning technologies. Troubleshoots and analyzes technical issues related to enterprise applications, software integrations, authentication services, permissions, account provisioning, and data management processes. Serves as an internal escalation point for technical issues referred from frontline support teams and institutional stakeholders. Assists with management and operational support of platforms such as Blackboard Learn, Simple Syllabus, LinkedIn Learning, and other integrated academic technologies. Supports user account provisioning, role management, permissions administration, and data integrity processes across supported systems. Participates in testing, validation, and implementation activities related to software updates, integrations, patches, and new technology deployments. Documents troubleshooting processes, operational procedures, configurations, and technical support activities within designated systems and knowledge repositories. Assists in monitoring recurring technical issues, identifying trends, and recommending operational improvements to enhance system reliability and user experience. Collaborates with internal technical teams, vendors, and institutional stakeholders to support enterprise technology operations and initiatives. Maintains working knowledge of supported enterprise applications, integrations, security practices, and academic technology environments. Participates in professional development activities related to enterprise systems administration, instructional technologies, and emerging digital learning tools. Serves as an internal escalation resource for complex technical issues referred from frontline support teams and institutional stakeholders. Performs other duties as assigned.
Other Specifications
Responsibilities include assisting with enterprise application support, troubleshooting system and integration issues, supporting data and user management practices, documenting operational procedures, testing platform updates and enhancements, and helping maintain reliable and secure technology operations across supported systems. Requires strong analytical and technical problem-solving skills, attention to detail, operational awareness, and the ability to work effectively within a complex enterprise technology environment supporting online and technology-enhanced education. Requires strong organizational skills, analytical thinking, attention to detail, and the ability to manage multiple operational and technical responsibilities within a fast-paced enterprise technology environment. Requires the ability to troubleshoot complex technical issues, analyze system behaviors, maintain accurate operational documentation, and support integrated enterprise applications. Experience working with learning management systems, enterprise applications, identity and access management processes, software integrations, ticketing systems, or academic technology ecosystems is desirable. May occasionally require participation in software testing, implementation projects, maintenance activities, or after-hours support during critical system updates or institutional technology initiatives.
Full Time Part Time Full Time Position Number Quicklink https://shsu.peopleadmin.com/postings/47492
EEO Statement
EEO Statement
Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.
Annual Security and Fire Safety Report
Applicant Documents
Required Documents
Optional Documents
Screening Questions
Required fields are indicated with an asterisk (*).
The Chronicle of Higher Education
TWC - Work in Texas
Inside Higher Ed
Higher Ed Jobs
HERC - Higher Education Recruitment Consortium
SHSU Website
SHSU Employee
Other
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